Assistant Store Manager

Assistant Store Manager

Northeast Alternatives/Sapura is a growing, award-winning, seed-to-table cannabis brand operating in Massachusetts and Michigan. NEA achieves the production of the highest quality cannabis products through the talents of our skilled and motivated team. We are constantly seeking out diverse, talented individuals to further the company's mission and provide unique and innovative ideas. As the business continues to grow, our team will continue to grow, providing opportunities for our aspiring employees. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, then come join the Northeast Alternatives/Sapura family! 

Job Description:

The Assistant Store Manager (ASM) reports to the Store Manager. The ASM is primarily responsible for working collaboratively with the Store Manager and independently when the Store Manager is not on-site to manage, maintain and supervise day-to-day retail operations at the dispensary location. The Assistant Store Manager upholds customer service, company values, and brand culture, making the customer a priority of every interaction. 

This position supports by leading the daily operations of the store, including but not limited to the following duties: knowledge and compliance of laws, ordering, e-commerce, fulfilment, to-go, sales and revenue, cash handling processes, financial reporting, inventory management, customer experience, and regulatory compliance. In addition, this position is responsible for opening and closing duties, supporting personnel management, and ensuring the store, to-go services, and fulfilment are running smoothly.

Key Duties & Responsibilities:

• Leads, motivates, and inspires the retail team. Coaches employees to create a customer-centric environment, resulting in a memorable and positive customer experience.
• Delivers exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns.
• Builds and increases customer retention, fostering strong relationships and developing brand awareness and loyalty.
• Utilize customer and team member feedback to implement changes to improve the customer experience readily.
• Execute dispensary selling strategies through collaboration with marketing related to incentives, displays, and internal and external promotion.
• Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions.
• View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
• Analyze core metrics to understand better store performance to meet and exceed goals.
• Utilize approved employee incentives to drive sales and boost morale.
• Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews.
• Maintain store compliance with all local, state and federal regulations.
• Assist SM in all required reporting, paperwork, and state tracking system recording.
• Assist state and local government auditors and law enforcement with inventory, sales, and compliance audits when SM is absent.
• Perform all daily opening and closing procedures.
• Implement and oversee security, reporting and cash management procedures related to store opening and closing.
• Responsible for facility maintenance and troubleshooting, including proper phone upkeep, utilities, technology, maintenance, repairs, stock, and supplies.
• Ensure that the sales floor is adequately staffed at all times.
• Keep track of all expiring products and promote sales as needed.
• Coordinate with SM and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations.
• Ensure all expired/damaged/returned products are logged and disposed of according to regulations.
• Provide daily correspondence via email with the SM and team members as needed.
• Adheres to all Northeast Alternatives Policies and Procedures.
• Maintain a clean and organized work environment.
• Other duties as assigned.

Qualifications:

• 1 years of Cannabis industry experience.
• 2 years in Retail management.
• Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening.
• High School Graduate or equivalent.
• Experience in a leadership role, assistant management, communication, and training skills in a customer-centric retail environment.  
• Previous assistant store management experience preferred.
• Clean criminal record.
• Must have reliable transportation.
• Strong interpersonal, verbal, and written communication skills.
• Good planning, organizational, and time management skills.
• Ability to lead, delegate, and motivate staff.
• Ability to maintain composure under pressure.
• Knowledge of Massachusetts laws and regulations pertaining to Marijuana.
• You must be 21.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.
• Ability to lift up to 75 lbs. and push/pull up to 100 lbs.
• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.
• Should feel comfortable with the occasional use of step ladders.
  
  
  

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.