What are the responsibilities and job description for the Customer Service Representative position at employment with us?
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Customer Service Representative
Northeast Alternatives/Sapura is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts and Michigan has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!
Job Description:
Build your knowledge on all things cannabis while providing a high level of professionalism and interacting with customers via phone, text, and email. Be the face of the company and create a welcoming environment for our clients. The right fit will be personable, friendly, and eager to help.
Duties/Responsibilities:
- Exceptional Communication Skills (listening, verbal and written communication)
- Respond to customer inquiries
- Increase customer satisfaction and retention
- Documentation and Reporting
- Opening/ Closing Procedures
- Product Knowledge
- Assist in scanning customer ID prior to entry
- Flexibility to support in other areas of the retail store
- Other duties as assigned
Required Skills/Abilities:
- Strong Work Ethic: Proactive, Efficient, Adaptable and Driven
- Passion for: Cannabis and Customer Care
- Knowledge and Compliance for all things Cannabis
- Openness to Learn
- Upbeat, Friendly, and Approachable
- Strong Communication Skills
Education and Experience:
- 21 years of age or older
- 1 year Customer Service or Call Center experience (cannabis industry preferred)
- Able to pass a drug and background screening
- Able to obtain and maintain MA agent Registration card
- Completion of state cannabis tracking (METRC) processing center training
Physical Requirements:
- Ability to lift up to 25 lbs. and push/pull up to 50 lbs.
- Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes
Perks/Benefits:
- Employee Discount
- Paid Time Off
- Paid Training
- Free Uniform
The Ideal Candidate:
- Has Cannabis Industry Experience
Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.
Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
EEO M/F/D/V
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization
