What are the responsibilities and job description for the IT Support/Help Desk Specialist position at Employnet Inc?
Job Description
Job Description
A major company is seeking an IT Support / Help Desk Specialist with over three years of professional experience in IT. This role involves maintaining the company's desktop computing environment by analyzing requirements, resolving issues, installing hardware and software, and supporting the internal IT helpdesk within a fast-paced manufacturing setting.
Responsibilities : Helpdesk Support
Provide onsite and remote support to end users, resolving technical issues efficiently.
Respond promptly to IT service desk requests.
Monitor, prioritize, and resolve IT support tickets to ensure SLA compliance.
Offer remote assistance using desktop tools for troubleshooting and support.
Assist in training end users on software and hardware tools as needed.
Hardware & Software Maintenance
Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals.
Configure, install, and maintain hardware, software, and peripherals, including workstations and mobile devices.
Assist with the setup, deployment, and configuration of new workstations and equipment for onsite and remote employees.
Perform regular patches, updates, and security enhancements on operating systems and applications.
Execute hardware and software upgrades for workstations as required.
User & Account Management
Manage user accounts and permissions in Active Directory, Azure AD / Entra ID, and other directory services.
Provide support for VPN connectivity, network access, and security protocols for remote users.
Participate in onboarding new employees by setting up hardware and configuring accounts.
Documentation & Inventory
Document issues, resolutions, and steps taken in the IT service desk system.
Maintain accurate documentation of procedures, technical issues, and user guides.
Keep an inventory of IT assets, including hardware and software licenses.
Collaboration & Escalation
Collaborate with vendors and third-party service providers to resolve hardware or software issues.
Escalate complex technical issues to senior IT staff when necessary and track their progress.
Project Support
Participate in IT projects, including system migrations, upgrades, and deployments.
Assist with user and service migrations between cloud providers, ensuring minimal disruption to end users.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a IT Support/Help Desk Specialist?
Sign up to receive alerts about other jobs on the IT Support/Help Desk Specialist career path by checking the boxes next to the positions that interest you.
