What are the responsibilities and job description for the Operations Leader position at Empower Aesthetics?

Job Description

Description :

Job Title : Operations Leader

Company : DermaTouch RN

Location : Houston, TX

Position Type : Full-Time

About Empower : Empower Aesthetics, backed by Shore Capital Partners, is a dynamic medspa platform offering business management support to partner practices. Our centralized system, operational best practices, recruiting network, and marketing expertise empower providers to scale their brands and become leaders in the aesthetics industry. We are the first choice for ambitious providers seeking rapid growth and unmatched resources.

About DermaTouch RN : DermaTouch RN is a premier wellness and aesthetics center committed to enhancing the overall well-being and confidence of our clients. Our mission is to provide exceptional care, rejuvenating experiences, and personalized solutions to help individuals look and feel their best. We pride ourselves on delivering top-notch service in a welcoming and luxurious environment. DermaTouch RN is seeking an organized, driven, and compassionate Operations Leader to lead the daily operations of our dynamic medical spa. If you’re passionate about delivering exceptional patient experiences while optimizing practice performance, this is the role for you!

Key Responsibilities

Operations Management

Oversee daily practice operations, including scheduling, inventory management, and facility upkeep.
Communicate organizational goals and directives to staff, ensuring alignment with Empower Aesthetics’ mission.
Manage patient scheduling, front desk operations, and customer service initiatives to optimize satisfaction and efficiency.
Coordinate follow-up efforts to resolve patient concerns and develop contingency plans for unexpected disruptions.

Financial Oversight

Analyze practice dashboards and conduct regular P&L reviews to track KPIs and identify growth opportunities.

Implement strategies to improve lead conversion, patient retention, and revenue generation.

Prepare and present performance reports to leadership.

People Management

Supervise time card submissions, manage overtime and time-off requests, and maintain accurate records.

Conduct team meetings, one-on-one mentorship sessions, and training programs to drive staff development.

Partner with Talent Acquisition to recruit and onboard new team members.

Foster a positive work environment and organize team-building activities to promote engagement.

Marketing & Outreach

Collaborate with the Marketing team to implement local campaigns and track progress.

Identify and execute local marketing opportunities to enhance practice visibility and reputation.

Cultivate partnerships and engage with the community to promote services.

Process & Compliance

Ensure compliance with OSHA, HIPAA, and other healthcare regulations.

Uphold a culture of excellence in patient care and inclusivity, fostering a supportive environment for staff.

Requirements :

Minimum Qualifications :

Bachelor's degree in business administration, healthcare management, or related field preferred.

2 years of management experience in the healthcare / retail space preferred.

Knowledge of regulatory requirements and compliance standards in the healthcare industry.

Proficiency in Microsoft Office suite and experience with practice management software systems

Preferred Qualifications :

Two years’ experience in a beauty enhancement environment such as a med spa, salon with spa, dermatology or plastic surgery office

Empower Aesthetic's is an EOE.

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