Administrative Assistant/Intake Specialist

POSITION TITLE: Administrative Specialist/Intake Specialist

REPORTS TO: Director

POSITIONS SUPERVISED: None

FLSA STATUS: Non-Exempt

PURPOSE: The Intake Specialist’s primary responsibility is to coordinate and oversee all Intake inquiries through phone and emails, perform administrative duties in an office and ensure that the office operates efficiently and smoothly. Oversee the intake documents distribution and collection, and uploading documents into our EHR. In addition to Intake, this position is responsible for greeting visitors, managing office and marketing supplies, and monitoring the other general needs of the office.

This position will require someone who is outgoing, emotionally intelligent, and has high attention to detail.

ORGANIZATIONAL LEVEL:

• Director
• Manager
• Senior Staff
• Staff

EDUCATION REQUIRED: High School diploma or equivalent and 2-5 years’ experience in an administrative/office management or medical office role.

General Requirements (All Employees)

• Follow work schedule with reliable attendance and punctuality and attend meetings, staff development, and training
• Multi-task, organize and prioritize assignments
• Adhere to applicable company and departmental policies and procedures
• Work in difficult environments, solve problems effectively, and exhibit a positive attitude
• Initiate communication with supervisor when needed and work collaboratively with supervisor and other employees
• Follow the guidelines, coaching, and directives provided by management to ensure consistent application of agency protocols
• Receive constructive feedback from supervisor(s) and implement corrections
• Follow all legal and licensing board requirements and ethical standards
• Follow state, federal, and local law as they pertain to job duties and execution
• Keep all client information confidential

Specific Duties, Competencies, Responsibilities, and Behaviors

• Answer phones, screen and direct calls, operate a multi-line telephone system and other standard office equipment
• Present a pleasant personality and voice when speaking on the phone.
• Demonstrate proficiency with computer programs such as Microsoft Word, Excel, Google Docs, Google Sheets, etc.
• Demonstrate proficiency with grammar, writing, mathematical skills, spelling, punctuation, and attention to detail
• Great and monitor staff, visitors, and vendors and monitor movements in and out of buildings
• Provide general administrative and clerical support including data entry, spreadsheet creation and maintenance, etc.
• Participate in staff development, education and training as directed
• Work overtime and outside of typical work schedule/business hours as required
• Communicate with vendors including grounds keeping, cleaning, maintenance, etc.
• Maintain office procedures and provide input for new processes.
• Manage individual parent communication as it pertains to paperwork completion
• Assist with intake process for new clients as directed

Other

Employees in all positions may have contact with co-workers and clients and be required to engage in moderate physical activity.

Company Management has the right to change an employee's job duties or request that employees perform other reasonable duties that are not listed.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $21