What are the responsibilities and job description for the Director of Franchise Operations position at Empower Brands?
The Director of Franchise Operations will lead the implementation and execution of key operational initiatives for the Conserva Irrigation franchise system. This individual will have responsibility for achieving the business unit's annual budget objectives and leading the support team in providing world class training, coaching and mentoring for the franchisees. The primary objectives are to drive organic growth and improve the unit economics of existing franchisees and continue the aggressive efforts to train and launch new franchisees effectively.
Location : Richmond, VA
Key Responsibilities :
- Leadership and Oversight : Manage and lead the franchise business coaching team, setting a vision and strategic direction for their work to ensure franchisee success. Train and mentor franchise business coaches, equipping them with the tools, frameworks, and knowledge to effectively coach franchisees and address operational challenges.
- Training Development : Oversee the creation and delivery of training programs for franchise owners and their teams, including regional in-person training sessions, webinars, and online learning modules.
- Accountability : Establish accountability systems for the coaching team to monitor their effectiveness in supporting franchisee growth and compliance with brand standards.
- Operational Excellence : Develop and refine coaching and training processes, tools, and methodologies to ensure consistency and efficiency across the franchise network.
- Franchisee Engagement : Partner with coaches to identify franchisee needs and opportunities, ensuring tailored support to improve their operational and financial performance.
- Strategic Initiatives : Collaborate with executive leadership to align coaching efforts with broader company goals, such as scaling the franchise network, improving profitability, and enhancing customer satisfaction.
- Performance Reviews : Regularly evaluate the performance of business coaches and franchisees, providing constructive feedback and actionable plans for improvement.
- Crisis Management : Support coaches in addressing critical franchisee issues, such as operational disruptions or compliance challenges, and handle escalations as necessary.
Qualifications :
WHO WE ARE :
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services : JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com
Note :
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
