What are the responsibilities and job description for the Part Time Contact Center Agent position at Empower Brands?
Who We Are
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Position Summary
Part Time: 25-30hrs
Schedule: Monday-Wednesday; 8am-6pm
Pay: Starting at $18 hr
Job Summary
Exciting opportunities await at Wallaby Windows as we continue our rapid expansion fueled by cutting-edge technologies and unparalleled customer service. As a Contact Center Representative, you will play a crucial role in delivering exceptional service to our customers nationwide. This position involves surveying and auditing our incoming calls, entering data into our CRM system, and nurturing relationships with both customers and franchise locations to increase customer service satisfaction.
Company Summary
At Wallaby Windows, we are dedicated to providing top-notch service driven by knowledge, empathy, and a commitment to positively impact our customers. As a member of our call center team, you'll assist customers in selecting the best options from our extensive product line, without the pressure of sales targets. We foster a supportive environment where your voice matters, and your contributions can make a real difference in the lives of our customers.
Duties/Responsibilities
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
Position Summary
Part Time: 25-30hrs
Schedule: Monday-Wednesday; 8am-6pm
Pay: Starting at $18 hr
Job Summary
Exciting opportunities await at Wallaby Windows as we continue our rapid expansion fueled by cutting-edge technologies and unparalleled customer service. As a Contact Center Representative, you will play a crucial role in delivering exceptional service to our customers nationwide. This position involves surveying and auditing our incoming calls, entering data into our CRM system, and nurturing relationships with both customers and franchise locations to increase customer service satisfaction.
Company Summary
At Wallaby Windows, we are dedicated to providing top-notch service driven by knowledge, empathy, and a commitment to positively impact our customers. As a member of our call center team, you'll assist customers in selecting the best options from our extensive product line, without the pressure of sales targets. We foster a supportive environment where your voice matters, and your contributions can make a real difference in the lives of our customers.
Duties/Responsibilities
- Deliver exceptional service to Wallaby Windows customers, ensuring a seamless experience.
- Schedule appointments and manage customer inquiries effectively.
- Provide detailed information about our products and services to customers via telephone.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Identify and address customer needs promptly and comprehensively.
- Offer clear and concise explanations and options to customers.
- Proactively contact customers to follow up on inquiries and provide assistance as needed.
- High energy and engaging communication style.
- Quick learning ability and strong retention of information.
- Resourcefulness in resolving challenging scenarios.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and related software.
- Previous experience in a call center environment preferred but not mandatory.
- Creativity, friendliness, and solution-oriented mindset.
- Ability to inspire and collaborate with team members.
- Reliable transportation.
- High School Diploma/GED required.
- Prior experience in the home services industry or CRM experience preferred, but not required.
- Ability to stand, walk, sit, and communicate effectively.
- Extended periods of sitting at a desk and using a computer.
- Visual acuity including close vision, distance vision, and depth perception.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $18
