Inbound Sales Development Representative

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

As an Inbound Sales Development Representative (SDR) at Empower, you will play a pivotal role in our mission to deliver exceptional service and innovative medications. This position is at the forefront of our sales team, establishing a solid foundation of trust and rapport with our valued customers, and ensuring their needs are met with the highest standards of excellence.

In this dynamic role, you will be responsible for managing and nurturing inbound leads, ensuring that each potential opportunity is fully explored and qualified. Your ability to handle and address sales objections with finesse, coupled with a deep understanding of our products and services, will be key to your success. By maintaining a 24-hour turnaround time on all new inbound leads and developing a strategic weekly call plan, you will ensure that no opportunity goes untapped.

Your day-to-day activities will involve executing discovery conversations, scheduling meetings for our inside and field clinical liaisons, and meticulously following our cadence structure for all communications. This will include managing calls, emails, and texts, updating lead statuses, and triggering marketing and nurturing campaigns. Your proactive approach will also involve growing existing house accounts to meet revenue goals and staying updated on new products and regulatory changes.

At Empower, we are dedicated to producing innovative medications that help people live healthier, happier lives. By expanding access to quality, affordable medication, you will be a crucial part of a team that is passionate about making a difference. Join us in this exciting opportunity and help us achieve our mission while advancing your career in a supportive and forward-thinking environment.

• Identifies all opportunities from all Marketing Qualified Lead with a goal to fully qualify, and schedule meetings for all inside and field clinical liaisons.
• Interacts with customers and establishes a strong and supportive foundation of trust and business rapport with Empower Pharmacy.
• Handles and addresses sales objections.
• Fully qualifies new accounts from inbound webforms, calls, and cases. Executes discovery conversations with the goal of identifying all services and full potential of a sales opportunity.
• Maintains a 24-hour turnaround time on contacting all new inbound leads.
• Develops a weekly call plan and effective, time management tactics that consist of dedicated time slots to address all inbound calls in the inbound call queue and execute on all outbound calls to incoming webform leads, and cases while maintain the inbound cadence structure.
• Ensures that all cadence touch points (calls, emails, and text) are executed on-time and with the inbound cadence structure for each inbound lead (webforms, inbound calls, and cases.)
• Updates all lead statuses in accordance with cadence structure that triggers marketing, nurturing campaigns.
• Grows existing house accounts to meet established revenue goals through regular outreach and planned product campaigns.
• Maintains detailed product and compounding knowledge.
• Remains updated on new product and regulatory changes.
• Follows all sales processes to ensure effective Sales Operations.
• Participates in all SDR training and meetings based on product knowledge, development opportunities, review team metrics and sales/process changes.
• Meets established key performance indicators related to calls, scheduled meetings, and response time to leads to ensure alignment with all Sales objections and financial goals.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other home or corporate office devices. The employee is regularly required to move about a home office and/or around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

• Excellent attention to detail and have a high-level of accuracy.
• Familiar with accurate pronunciation of medical and pharmaceutical terminology.
• Impeccable time management skills.
• Excellent phone etiquette.
• Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook.
• Excellent organization, prioritization Skills and the ability to multitask.
• Bilingual (speaking and writing) a plus.

Key Competencies:

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and other accountable to meet commitment.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• High school diploma or equivalent required. Associate or bachelor's degree preferred.
• 1-2 years of related experience required.
• Salesforce experience and experience in Salesforce reporting, preferred.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.