Product Manager, Salesforce - Houston, TX

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Salesforce Product Manager position at Empower is essential to optimizing our sales, marketing, and customer experience operations. Your role will be pivotal in aligning the platform’s functionalities with our strategic objectives, ensuring that our teams can efficiently serve our clients and stakeholders. This position directly supports our core values of service, quality, and innovation, enhancing the way we connect with and support our customers.

In this role, you will oversee the day-to-day management of Salesforce, ensuring its seamless integration and functionality across the organization. Leading and managing Salesforce-related projects, including implementations, integrations, and upgrades, you will collaborate with Information Technology (IT), Sales, Marketing, and Customer Service (CX) teams to deliver robust and effective solutions. Your expertise will be critical in maintaining data accuracy and integrity within Salesforce, overseeing data validation, and providing comprehensive training and support to ensure users across the organization are proficient in utilizing the platform.

Communication and collaboration are key aspects of this role. You will regularly update stakeholders on project progress, issues, and resolutions while liaising with Salesforce and other third-party vendors to manage contracts, service agreements, and support issues. Your leadership will ensure that Salesforce continues to be a powerful tool in driving Empower’s mission forward, fostering a collaborative environment that promotes continuous improvement and operational excellence.

We invite passionate and detail-oriented individuals to join us in this dynamic role, contributing to our mission of producing innovative medications that help people live happier, healthier lives. At Empower, we are committed to expanding access to quality, affordable medication, and we value team members who share our vision and dedication. If you are ready to make a significant impact in a collaborative and forward-thinking environment, we encourage you to apply and be part of our journey.

• Oversees the day-to-day management of Salesforce, ensuring it meets the needs of Sales, Marketing, and CX teams.
• Aligns Salesforce functionalities with the strategic objectives of the organization.
• Takes ownership of product and pricing information within Salesforce, ensuring that all data is accurate, up-to-date, and consistently maintained.
• Leads and manages Salesforce-related projects, including implementations, integrations, and upgrades.
• Regularly reviews and audits product and pricing data to identify and correct inaccuracies, preventing discrepancies that can lead to operational inefficiencies.
• Collaborates with IT, Sales, Marketing, and CX teams to ensure seamless integration and functionality of Salesforce.
• Ensures the accuracy and integrity of data within Salesforce, overseeing data validation and maintenance processes.
• Provides training and support to users across the organization, ensuring proficiency in using Salesforce.
• Communicates effectively with stakeholders, providing updates on project progress, issues, and resolutions.
• Liaises with Salesforce and other third-party vendors to manage contracts, service agreements, and support issues.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Proficiency in Salesforce administration, customization, and integration. Salesforce certification is a plus.
• Strong project management skills with experience leading cross-functional teams and managing multiple projects simultaneously.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong verbal and written communication skills, with the ability to communicate complex concepts to non-technical stakeholders.
• Familiarity with other customer relationship management tools and technologies.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Bachelor’s degree in Business, Information Technology, or a related field. Advanced degree preferred.
• Minimum of 5 years of experience in product management, with at least 3 years focused on Salesforce.
• Experience in a similar role within the sales, marketing, or customer experience functions.
• Experience working in a matrixed organization.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.