What are the responsibilities and job description for the Sales Development Representative position at Empower Pharmacy?
Position Summary:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Knowledge and Skills:
Key Competencies
Values
Additional Voluntary Benefits
The Sales Development Representative at Empower Pharmacy is a high-impact professional responsible for driving new business growth, expanding market presence, and generating revenue through strategic outbound prospecting. This role requires a self-motivated, competitive individual who excels in engaging decision-makers, converting leads into qualified opportunities, and navigating challenges with creativity and resilience. As the first point of contact for high-value prospects, this position plays a crucial role in shaping Empower Pharmacy’s continued industry leadership.
Duties and Responsibilities:
- Executes targeted prospecting and outbound engagement using data analytics, market intelligence, and advanced sales technology to identify, engage, and qualify high-potential healthcare providers, ensuring a steady pipeline of revenue opportunities.
- Leads consultative discovery conversations to uncover healthcare providers’ operational challenges, prescribing behaviors, and patient care objectives, aligning them with Empower Pharmacy’s high-quality, cost-effective pharmaceutical solutions.
- Balances high-volume outreach with strategic, personalized messaging across multiple channels—including phone, email, social media, and live events—to drive engagement, create urgency, and accelerate decision-making.
- Manages lead qualification and seamless sales handoff, ensuring every opportunity is nurtured, validated, and transitioned efficiently to account executives to maximize pipeline efficiency and revenue impact while maintaining data integrity.
- Continuously refines prospecting strategies based on performance data, competitive insights, and market trends to optimize engagement, improve conversion rates, and position Empower Pharmacy as the preferred pharmaceutical partner in healthcare.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Expertise in customer relationship management platforms and sales engagement automation tools, with a data-driven approach to tracking activity, improving efficiency, and maximizing conversion rates.
- Exceptional resilience, competitive mindset, and persuasive communication skills, with the ability to engage decision-makers, handle objections, and secure next-step commitments.
Key Competencies
- Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
- Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
- Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values
- People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
- Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
- Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
- Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
- Minimum of 1 year of experience in sales, outbound prospecting, or business development, preferably within the healthcare, pharmaceutical, or life sciences industry.
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
- Preferred certifications include Certified Sales Professional (CSP), Certified Business Development Professional (CBDP), and Pharmaceutical Sales Training Certification (PSTC) to demonstrate expertise in outbound sales methodologies and business development, and a valid driver's license is required for field travel.
- No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
- Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
- Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
- Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
- Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
- Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
- FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
- 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
- Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
- Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
- Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
- Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
- Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
- Critical Illness: Protect your finances from the expenses of a serious health issue.
- Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
- Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
- Legal Services: Access professional legal assistance to address concerns confidently.
- Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
- Pet Insurance: Care for your furry family members with our pet insurance coverage.
- Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.
