What are the responsibilities and job description for the Salesforce Developer position at Empower Pharmacy?
Position Summary:
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Knowledge and Skills:
Key Competencies
Values
Additional Voluntary Benefits
The Salesforce Developer plays a key role in creating innovative and scalable solutions that enhance pharmaceutical sales, marketing, and customer service operations. This role empowers teams through automation, seamless integrations, and data-driven insights while ensuring compliance with industry regulations. By fostering collaboration and leveraging technology, the Salesforce Developer supports Empower Pharmacy’s commitment to delivering high-quality, affordable healthcare solutions.
Duties and Responsibilities:
- Designs and implements customized solutions within Salesforce Sales Cloud and Service Cloud to streamline pharmaceutical sales and service processes while developing automation and workflows that improve operational efficiency and enhance user experience.
- Integrates Salesforce with internal and external business systems to ensure seamless data flow and real-time access to critical information, working with application programming interface development and middleware tools to optimize system performance.
- Collaborates with sales, marketing, and customer service teams to gather business requirements and translate them into scalable technical solutions while developing and maintaining technical documentation to support ongoing system enhancements.
- Ensures data security, integrity, and compliance with industry regulations such as the Health Insurance Portability and Accountability Act by implementing best practices for access controls, data governance, and user role management.
- Leverages artificial intelligence (AI)-powered analytics to enhance decision-making, automate workflows, and improve system efficiency by implementing AI-driven automation for predictive insights and personalized user experiences.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- Demonstrated ability to adapt and excel in a fast-paced environment without requiring a formal degree, with a strong emphasis on practical experience, problem-solving skills, and continuous learning in Salesforce development.
- Strong analytical thinking, collaboration, and communication skills, with the ability to translate business needs into technical solutions that improve system functionality.
- Demonstrated experience leveraging AI in daily work to drive efficiency, solve problems, and enhance decision-making—adept at integrating AI-powered solutions into Salesforce workflows.
Key Competencies
- Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
- Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
- Resourcefulness: Secures and deploys resources effectively and efficiently.
- Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
- Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values
- People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
- Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
- Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
- Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
- Minimum of 3 years of experience developing and maintaining Salesforce Sales Cloud and Service Cloud solutions, with expertise in customization, automation, and system integrations.
- Salesforce Platform Developer I certification required; Salesforce Platform Developer II certification strongly preferred; Salesforce Administrator certification preferred; Salesforce JavaScript Developer I certification preferred.
- No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
- Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
- Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
- Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
- Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
- Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
- FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
- 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
- Company Paid Short-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a short period of time.
- Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
- Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.
Additional Voluntary Benefits
- Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
- Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
- Critical Illness: Protect your finances from the expenses of a serious health issue.
- Long-Term Disability: Protect your income during illness or injury with long-term disability coverage.
- Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
- Legal Services: Access professional legal assistance to address concerns confidently.
- Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
- Pet Insurance: Care for your furry family members with our pet insurance coverage.
- Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.
