Senior Support Specialist, Part-Time - Houston, TX

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Capital Projects Senior Support Specialist plays a pivotal role at Empower Pharmacy, ensuring that our capital projects are executed smoothly and efficiently while upholding our values of people, service, quality, and innovation. This position is essential in providing comprehensive administrative support to the capital engineering team, enabling the successful completion of projects that are vital to our company’s growth and operational excellence. Your attention to detail and ability to coordinate complex project elements will directly contribute to Empower Pharmacy’s mission of delivering high-quality, affordable medications.

In this role, you will manage the coordination of project documentation and schedules, working closely with project managers to prepare detailed requisition packages and secure necessary approvals. Your expertise will be key in reviewing bid submissions, addressing any content gaps, and ensuring seamless communication between departments and external vendors. Additionally, you will oversee the financial aspects of capital projects, ensuring timely and accurate invoicing, resolving discrepancies, and ensuring all “Purchasing and Legal” requirements are met before supplier engagement.

• Leads the capital engineering team’s administrative program, coordinating all project documentation and schedules to support department projects effectively.
• Develops and routes capital project requests to support department initiatives by coordinating to obtain necessary approvals and facilitating seamless communication between departments.
• Works with project managers to prepare comprehensive requisition packages ensuring all necessary documentation is included.
• Reviews bid submissions for content gaps and makes recommendations with vendors to address and resolve.
• Ensures timely and accurate invoicing by following up on the process as necessary, addressing discrepancies, and coordinating with vendors and the finance team to resolve any payment issues.
• Proactively ensure all “Purchasing and Legal” requirements are met before project managers engage with suppliers, verifying compliance with company policies and regulatory standards.
• Manages updating project budgets, timelines, and resources to ensure projects are completed on schedule and within budget while meeting quality and safety standards.
• Collaborates with cross-functional teams, including operations, quality assurance, regulatory affairs, and finance, to align capital projects with business objectives and regulatory requirements.
• Establishes and maintains relationships with external vendors, contractors, and consultants to support project execution and ensure compliance with industry standards and best practices.
• Monitors department performance through key performance indicators and operational metrics to track progress and make data-driven decisions.
• Provides support to the capital engineering team, fostering a culture of collaboration, accountability, innovation, and continuous improvement.
• Develops and implements standard operating procedures, policies, and documentation to support project management and ensure compliance with regulatory requirements.
• Communicates on department performance to corporate and site leadership, providing regular updates on key metrics, project progress and any challenges or successes.
• Co-ordinates travel and team building events as needed.
• Establishes and enforces policies, procedures, and best practices for managing contractors, temporary employees, and agency support staff.
• Identifies, evaluates, and negotiates contracts with staffing agencies and service providers, maintaining strong vendor relationships and monitoring performance.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

• Knowledge of regulatory requirements, including Food and Drug Administration regulations, current good manufacturing practices, and industry standards related to pharmaceutical manufacturing facilities.
• Strong technical understanding and expertise in engineering principles, facility design, construction management, and regulatory compliance.
• Excellent management skills, with the ability to manage multiple projects.
• Proficiency in project management software, MS office suite – Excell, Word, Visio, Outlook, Accounting software – QuickBooks or similar.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• High School diploma or equivalent required. Bachelor’s degree in industrial engineering or similar, preferred.
• Minimum of 15 years of experience in procurement and / or capital project management, engineering, or related field, preferably in the pharmaceutical or healthcare industry.
• Proven history of successfully supporting large-scale capital projects from conception through completion, including budgeting, scheduling, and resource allocation.
• Skilled experience in assessing vendor compliance with contract documents and deliverables.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.