What are the responsibilities and job description for the Shipping Clerk (2nd shift) position at Empower Pharmacy?

Location : Houston, Texas

Posted : October 29, 2024

Req# 2801

Order Fulfillment

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values : People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Pharmacy Technician I, Shipping, at Empower Pharmacy plays a critical role in ensuring that our medications reach patients safely and efficiently, directly supporting our commitment to people, service, quality, and innovation. This position is essential for maintaining the integrity of our shipping processes, ensuring that each package is accurately prepared, securely packed, and delivered on time. Your attention to detail and dedication to accuracy will be key in delivering high-quality medications to patients, contributing to our mission of providing innovative, affordable healthcare solutions.

In this role, you will be responsible for preparing shipping labels and packaging, double-checking patient information to ensure accuracy, and selecting the best shipping methods based on the nature of the items. You will verify addresses using FedEx Ship Manager, United Parcel Service (UPS) WorldShip, or United States Postal Service (USPS) Endicia software suites, preventing delivery errors and ensuring that packages arrive as scheduled. Your role also involves tracking deliveries, maintaining strict compliance with pharmaceutical shipping regulations, and keeping the shipping area clean and organized to facilitate an efficient workflow.

Collaboration and continuous improvement are at the heart of this role. You will coordinate with the pharmacy and customer service teams to resolve any issues with orders before they are shipped and participate in regular training sessions to stay updated on the latest shipping practices and compliance regulations. Additionally, you will assist in implementing new shipping technologies or processes that enhance efficiency and improve customer satisfaction. By providing feedback to management on potential improvements, you will help drive the ongoing success of our shipping operations.

We invite you to join Empower Pharmacy as a Pharmacy Technician I, Shipping, where your precision and commitment to quality will play a vital role in helping people live healthier, happier lives. By ensuring that every package is carefully prepared and delivered with care, you will contribute to expanding access to quality, affordable medication. Join us in making a meaningful impact in the healthcare industry while advancing your career in a dynamic and supportive environment.

Duties and Responsibilities

Prepares shipping labels and packaging to ensure correct delivery to patients, including double-checking patient information for accuracy.
Packs all items in each order carefully and according to established procedures, ensuring items are secure and protected during transit.
Verifies shipping addresses using FedEx Ship Manager, UPS WorldShip, or USPS Endicia software suites to prevent delivery errors.
Chooses the best product packing and shipping method based on the nature of the items and standard procedures to minimize risk and cost.
Tracks deliveries using shipping software and carrier tracking tools to ensure prescription packages arrive as scheduled and alerts customers of any delays.
Maintains strict compliance with relevant laws, regulations, professional standards, and company policies and procedures related to pharmaceutical shipping.
Keeps the shipping area clean and organized to facilitate efficient workflow and maintain safety standards.
Completes a minimum of 350 packages per 8-hour shift, maintaining high productivity without compromising accuracy or quality.
Regularly inspects shipping materials and supplies, restocking and ordering new supplies as needed to maintain inventory levels.
Coordinates with the pharmacy and customer service teams to address and resolve any issues with orders before they are shipped.
Participates in regular training sessions to stay updated on the latest shipping practices and compliance regulations.
Assists in implementing new shipping technologies or processes that increase efficiency and improve customer satisfaction.
Provides feedback to management on potential improvements in the shipping process or issues that could impact delivery times or quality.
Performs other duties assigned.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

Ability to read, understand, follow, and comply with technical and written documents, such as standard operating procedures, as well as detailed oral instructions.

Ability to work well under pressure in a fast-paced environment.

Strong written and verbal communication skills, with excellent attention to detail. Ability to work individually or in a team environment.

Excellent attention to detail.

Excellent people skills : ability to communicate effectively (orally and in writing) with all levels of management.

Proficient in Microsoft Office Skills-Excel, Word, PowerPoint, Outlook.

Excellent organization, prioritization Skills and the ability to multitask.

Key Competencies

Customer Focus : Ability to build strong customer relationships and deliver customer centric solutions.

Optimizes Work Processes : Know the most effective and efficient processes to get things done, with a focus on continuous improvement.

Collaborates : Builds partnerships and works collaboratively with others to meet shared objectives.

Resourcefulness : Secures and deploys resources effectively and efficiently.

Manages Complexity : Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

Ensures Accountability : Holds self and others accountable to meet commitments and objectives.

Situational Adaptability : Adapts approach and demeanor in real time to match shifting demands of different situations.

Communicates Effectively : Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

People : Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.

Quality : Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.

Service : We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.

Innovation : By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

High school diploma or equivalent required.

Minimum 6 months experience working in material handling and / or shipping.

Employee Benefits, Health, and Wellness

No-Cost Medication : Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.

Onsite Health & Wellness - IV Therapy Drips : Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.

Comprehensive Medical, Dental, and Vision Options : Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.

Telehealth visits : Access board-certified Doctors anytime, anywhere for you and your family.

Paid & Volunteer Time Off : Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.

Paid Holidays (8 scheduled; 2 floating) : Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.

Life & AD&D Coverage : Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.

FSA (Flexible Spending Account) : Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).

401K Dollar-for-Dollar Up to 4% : Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.

Company Paid Long-Term Disability : Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.

Flexible Schedules : Balance work and life seamlessly with our flexible scheduling options.

Rewards & Recognition Program : Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

Accident Insurance : Pays a lump sum benefit to help cover expenses following an accidental injury.

Hospital Indemnity Insurance : Enhance your peace of mind with supplemental hospital insurance for unexpected stays.

Critical Illness : Protect your finances from the expenses of a serious health issue.

Short-Term Disability : Protect your income during illness or injury with short-term disability coverage.

Supplemental Life & AD&D : Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.

Legal Services : Access professional legal assistance to address concerns confidently.

Identity Theft Protection : Safeguard your identity and finances with our identity theft protection benefit.

Pet Insurance : Care for your furry family members with our pet insurance coverage.

Employee Assistance Program : Confidential counseling and support services for a holistic approach to your well-being.

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