Patient Education Advisor

Are you an outgoing, customer-focused healthcare professional looking to join a team where everyone knows, likes, and trusts each other? Are you passionate about helping patients navigate the complexities of healthcare billing ensuring they have access to the necessary resources to manage their healthcare expenses effectively? If you answered yes, then we have a fantastic opportunity for you!

We are seeking a Full-Time Payment Education Advisor for Premier Rehab Physical Therapy and Aquatics, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.

Why You'll Love Working with Us…

Team Culture:

• Collaborate with a team that values professionalism and fun
• Foster a safe, warm, and friendly atmosphere
• Take initiative and support your team, regardless of your title
• Work together to solve challenges and celebrate successes
• Always aim to exceed patients' expectations in every interaction
  
  

EXPERIENCE AND SKILLS:

• A strong work ethic and reliability are a must
• Customer Service Experience
• Strong communication, problem-solving and analytical skills required
• Comfortable talking to patients through different media channels
• On camera video calls
• Phone Calls
• Emails
• Etc.
• Ability to work independently and adapt to a fast-changing environment
• Proficiency in Microsoft Office including Excel, Word
• Must have attention to detail with an eye for accuracy
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency
  
  

DUTIES INCLUDED BUT NOT LIMITED TO:

• All Billing Department Phone Calls
• Patient Calls
• Clinic Calls
• All Patient email inquiries
• All patient balance BL tasks
• Working Reports
• Patient Aging
• Unapplied
• Credit Balances
• Payment Plans
• Etc.
• Maintaining positive professionalism at all times
• Meeting department goals
  
  

What We Offer:

• 401k Plan Contribution
• Generous PTO Plan – 9 days of PTO, 40 Hours of Sick Time and 7 Paid Holidays
• Company paid medical, dental, vision, life and disability insurance benefits
• Referral Program
• Pet Insurance
• Employee Assistance Program
• Cutting edge tools and resources to navigate your workload efficiently
  
  

Work Environment:

• ⁠This job operates in an outpatient clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• ⁠Prolonged periods sitting at a desk and working on a computer
• ⁠Regularly required to talk or hear with use of phone
• ⁠Occasionally lift office products and supplies, up to 20 pounds
• ⁠Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
  
  

If you're ready to join a team where you can grow, have fun, and make a difference, we want to hear from you! This is a unique opportunity as our team members seldom leave, so don't miss your chance to be part of something special.

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