Front Office Coordinator

We are excited to be opening a new clinic location in Palmer, AK and are looking for a part-time Front Office Coordinator/Technician to join our team!

Schedule: Monday - Friday, 1:00PM - 6:00PM

Total hours: 20-25 hr/week

The ideal candidate is focused, works well independently, is trustworthy and reliable. They are willing to cross train and cover as a technician in a hybrid FOC/Tech role. Looking for individuals who are eager for growth opportunities and excited to help grow our brand new location.

Basic objective:

The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments.

Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.

Duties and Responsibilities:

• The FOC is the face and voice of the company
• Maintaining a clean and professional image
• Ability to provide exceptional customer service
• Answering phones, and returning voice mails promptly
• Responding to website inquiries
• Attending the two-way texting feature for easier communication with patients
• Scheduling appointments and full Plan of Care (POC)
• Rescheduling patient appointments as needed
• Appointment reminder calls, text, emails
• Visit type rules (Insurance restrictions)
• Therapist specialties
• Assist in auth visit tracking and timely notification to the Auth Specialist
• Directing/signing for mail/packages
• Clearing out/monitoring the fax inbox
• Obtain collections of 90%
• Inform patients of collection expectations at every visit
• Ensure accuracy in CC, check and cash collections
• Co-pays / Co-insurance / Deductibles
• Enforcing the strict cancellation/rescheduling policy
• Experience with a variety of office software (email tools, spreadsheets, and databases
• Train as backup for the opening and/or closing shift responsibilities
• Attending ongoing trainings and bringing improvement ideas to the table for team discussion
• Placing high emphasis on HIPAA compliance
• Utilizing Microsoft TEAMS and Outlook for company correspondence
• Keeping excel trackers up to date
• Keeping a pulse on utilization and arrival rate
• Assistance with New Patient Evaluation scheduling
• Understanding common patient objections and how to combat those on the spot
• General understanding of what PT is and ability to explain the value of PT to a patient or interested party

Skills

• Multi-tasking
• Well-organized with a customer-oriented approach
• Exquisite communication and people skills
• Excellent time management and problem-solving skills

Abilities:

• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, and Internet
• Ability to flexibly respond to changing demands
• Ability to organize and prioritize tasks effectively
• Ability to communicate clearly
• Ability to establish and maintain effective working relationships with patients, as a team member, and the public

Consider joining our team of highly skilled, passionate, and growth-oriented professionals. “Work Hard, Play Harder!” is not just a motto, it is our culture.

In addition to our high professional standards, we also LOVE to have fun. Expect fun outings, including company hikes, movies, family BBQ, paint parties, fishing, and much more!

Consider joining a company where we value our employees and allow them to earn a highly competitive wage. Our team has opportunities to expand their knowledge, skill set and compensation through bonus programs and our continued drive to always improve.

Learn more about the Empower Difference by visiting our website: www.empoweralaska.com/the-empower-difference/

Job Type: Part-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• No weekends

Application Question(s):

• Is there anything that would prohibit you from passing a background check?

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Palmer, AK 99645: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19