What are the responsibilities and job description for the ServiceNow ITAM Technical position at Empower Professionals Inc?
Role - ServiceNow ITAM Technical
Location- Bentonville AR(Hybrid Onsite)
Duration - 12 Months
C2C and W2 is Fine.
We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in IT Asset Management (ITAM). The role requires a deep understanding of
infrastructure environments, including networks, servers, storage, and cloud services, to effectively analyze, design, and implement solutions on the ServiceNow platform. Key Responsibilities: Requirements Gathering and Analysis:
Collaborate with stakeholders to identify and document business requirements for ServiceNow implementations, enhancements, and integrations.
Analyze current infrastructure processes and workflows to identify areas for improvement and automation within the ServiceNow platform.
Facilitate workshops and meetings to gather technical and functional requirements. Solution Design:
Translate business requirements into functional and technical specifications for
ServiceNow solutions, with a focus on ITAM modules.
Collaborate with technical teams to design and configure ServiceNow solutions that align with infrastructure needs.
Ensure that solutions are scalable, maintainable, and aligned with best practices. Process Improvement and Automation:
Work closely with infrastructure teams to identify opportunities for process automation and optimization using ServiceNow workflows.
Develop and refine IT infrastructure service catalogs and improve service delivery using ServiceNow capabilities. Stakeholder Management: Act as a liaison between business, IT, and technical teams to ensure smooth communication and successful project delivery.
Provide clear, concise documentation of processes, requirements, and solution designs.
Awaiting your quick response. Thanks!
P.S. Empower is a top vendor to clients such as Apex Systems LLC, Sogeti, Randstad, CapGemini, UST and more.
Thanks
Yashasvi Hasija
Technical Recruiter | Empower Professionals
......................................................................................................................................
Yashasvi@empowerprofessionals.com
