What are the responsibilities and job description for the Java Application/Production L2 Support with Strong Database Knowledge position at Empower Professionals?
Job Details
Role:
Location: 222 S Main St, Salt Lake City, UT 84101 (Fully Onsite)
Duration: 12 Months
Expectations of the role:
1.Incident & Change Management for Banking applications include detection, classification, logging, resolution;
- L2 Production Support and Maintenance of Financial Trading/reporting applications
- Administration, Installation, upgrade, and monitoring of Applications & Tools
- Working on JIRA tickets raised by users for obtaining data from database, correcting data issues, uploading data files (Upstream data related to Client positions, Assets, Transactions, Client Fees & Various other Reference data).
- Incident detection, classification and logging in Ticketing Tool This task involves monitoring the mail box and creating tickets using JIRA Tool
- Support Investigation and Diagnosis This task involves analysis of the tickets to identify the cause of the incident, issue analysis, code debugging and fix implementation.
- Work on mining data from reporting database and preparing reports requested by users.
- Fix issues related to Daily & Monthly bathes and make sure that there is no delay in making the data available to End users.
- Monitoring of Overnight batch Jobs in Autosys tool.
- Fix issues that arise during the batch processing & Issues identified by users while performing data quality checks.
- Perform Disaster Recovery (DR) tests to ensure system availability and functionality.
2.Knowledge management and documentation of issues and root cause analysis of problems.
- This involves documenting the cause of the incident into JIRA ticket.
- Creating documents via Run books, Confluence/wiki for level 1 production support team and improving resolutions by production support team.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
