What are the responsibilities and job description for the SAP S/4 Service Cloud Solution Consultant position at Empower Professionals?
Job Details
Hello,
I hope this email finds you well. My name is Sameer, and I am a Recuriter at Empower Professionals Inc. We have a SAP S/4 Service Cloud Solution Consultant role with our client located in Tacoma, WA. If you have a matching candidate please send over a resume, after which I will give you a phone call to discuss further.
Role: SAP S/4 Service Cloud Solution Consultant
Location: Tacoma, WA (Candidates need to travel once a week onsite and expenses will be covered by the client)
Duration: 12 Months
Requirements:
- Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
- Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
- Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
- Manage project work and customer expectations throughout the project life cycle
- Ability review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
- Collaborate with cross-functional teams both internal and external, including developers and offshore teams
- Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
- Solid understanding of utility business process, especially in customer service: customer interaction, account identification and MIMO process
- In-depth understanding of SAP ISU data model
- In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
- In-depth understanding of MIMO process
- In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
- In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
- In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
- Minimum of one green field end-to-end SAP CRM 7.X Utilities Call Center implementation
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