What are the responsibilities and job description for the "Sr. Salesforce Developer" (Contact Center) - Alpharetta, GA (Fully Onsite) - CG position at Empower Professionals?
Job Details
Role: Sr. Salesforce Developer
Locations: Alpharetta, GA (Fully Onsite)
Duration: 12 Months Contract
Note: Candidate needs to be in the office 5 Days every week. Local or candidates from Nearby states only. F2F Interview is mandatory in any of the Client office (at Own Expenses)
Job Description:
- We are seeking an experienced Salesforce Developer responsible for the design, development and maintenance of the Contact Center application on the Salesforce platform.
- The selected candidate will join the team responsible for delivery platform.
- The role focuses on the full lifecycle of Salesforce development and integration with third-party services using agile methodologies. The candidate will collaborate with other developers across infrastructure and integration layers, requiring strong problem-solving skills, state-of-the-art design expertise, and a commitment to delivering high-quality solutions.
Principal Duties and Responsibilities:
As a Salesforce Senior Developer, responsibilities include but are not limited to:
- Analyzing business requirements and defining appropriate designs, including data modeling.
- Performing configuration and customization of the Salesforce.com platform.
- Designing and developing high-performance, reusable Lightning Components.
- Working with Salesforce Data Cloud, AgentForce, Mule, Visualforce, Lightning Web Components and Apex development.
- Guiding the team in writing test classes to ensure 90% code coverage.
- Translating functional requirements into technical solutions.
- Identifying and resolving bugs while aligning with project requirements.
- Implementing testing automation, bug fixing, and deployment to production.
- Proposing innovative solutions to complex problems.
- Staying up to date with the latest emerging technologies.
- Providing expertise on Contact Center solutions and CTI integration.
Required Skills and Experience:
- 4-5 years of core development experience in Salesforce.com.
- 4-5 years of Omni-Channel experience in Lightning Components, Lightning Events, Lightning Page Templates.
- 4-5 years of development experience in Visualforce, Apex, and Process Flows.
- 4-5 years of development experience in MuleSoft.
- Hands-on experience with Salesforce Data Cloud & Integration.
- Strong knowledge of Salesforce Omni-Channel and administration, including:
- Defining routing, queues, user management, security controls, and data governance.
- Creating roles, profiles, reports, and dashboards.
- Experience designing custom objects, fields, picklists, page layouts, workflows, approval
- processes, validation rules, Visualforce pages, and email automation.
- Expertise in integrating external applications with Salesforce.
- Experience in enterprise application and software development.
- Background in developing customer-facing interfaces.
- Strong problem-solving skills and ability to deliver innovative solutions.
- Expertise in Sales Cloud, Service Cloud, and Financial Cloud.
- Experience with Salesforce UX integration is a plus.
- Experience integrating Salesforce with Angular/React applications is a plus.
- Hands-on experience with OpenCTI Integration (is a plus).
- Experience with Service Cloud implementation.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
