What are the responsibilities and job description for the Technical Support Specialist - Evendale, OH/Bohemia, NY/Washington, DC - CG position at Empower Professionals?
Job Details
Role: L1/L2 Technical Support Specialist
Duration: 12 Months Contract
Location: Evendale, OH / Bohemia, NY/Washington, DC / Grand Rapids, MI / Pompano Beach, FL / Lynn, MA / Norwich, NY / Terre Haute, IN
Job Description:
- L1/L2 Technical Support Break/Fix, Imaging, and Vendor Coordination
Responsibilities:
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements:
- 2-5 years of experience in L1/L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
- Experience in an enterprise IT environment
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