What are the responsibilities and job description for the Lead Brokerage Operations position at Empower Retirement?
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Lead Representative - Brokerage Operations, you will be key to ensuring the seamless back-office functions of our Brokerage and Self-Direct Brokerage services. You will provide guidance to the staff on day-to-day processes, facilitate staff training, and support all aspects of Brokerage account processing. Join us in delivering exceptional service, handling diverse client requests, and becoming a vital part of our dynamic team shaping the future of financial empowerment.
What you will do
Provides guidance to the staff on day-to-day processes, escalated items related to Brokerage SDB and Brokerage business, and operates with substantial latitude for un-reviewed action and decision making
Support all aspects of Brokerage account processing including but not limited to : review of new applications, setup of new accounts, process contributions received, distributions, estate settlements, return mail, ACH set-up, and perform Principal Approval of new accounts for the Brokerage line of business
Facilitate staff training and knowledge base by regularly offering training sessions for employees regarding recent changes and enhancements to processes and procedures
Promotes efficiencies within the department by coordinating the review of procedure updates and implementation of changes
Responds to sensitive and complex inquiries on behalf of the management team in an accurate and timely manner
Work with management to establish measures of performance for the department, track said performance, and provide input to be used in conducting employee performance reviews.
What you will bring
Minimum 3-5 years of experience in financial services
Background in team leadership, developing employees, process improvement, and handling of escalations
Bachelor's Degree in Business, or equivalent experience
FINRA Series 7 and 24 registrations required
FINRA fingerprinting required
What will set you apart
NetX 360 / Pershing experience a plus
Basic Microsoft Office knowledge; proven brokerage operations and industry knowledge
Excellent communication and organizational skills with strong attention to detail
Ability to multi-task and prioritize workload in a high-paced environment to complete tasks within established timelines
Collaborate with Service, Sales, internal business partners, and External Vendors
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT / OPT.
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Base Salary Range
67,600.00 - $95,425.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.
Equal opportunity employer
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Job Posting End Date at 12 : 01 am on :
03-04-2025
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Salary : $67,600 - $95,425
