What are the responsibilities and job description for the Client Onboarding Specialist position at Empower?
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As a Client Onboarding Specialist at Empower, you will play a pivotal role in ensuring seamless operations and exceptional client experiences by establishing new client accounts and facilitating the transfer of assets process from start to finish.
What you will do
Assist clients with onboarding and other complex tasks while providing guidance and support as they navigate our platform
Interact with clients regarding account setup and operational matters through conventional communication methods as well as email, chat, and video conference
Address inquiries, resolve issues, and provide timely and effective solutions for clients and internal business partners
Work closely with cross-functional teams on all internal and external operational matters
Provide excellent customer service while meeting goals of team including productivity, quality, and service quality
What you will bring
High School Diploma or GED required, Associate's or Bachelor's Degree Preferred
Proven experience in roles that require critical thinking, including but not limited to, client operations, customer support, or education
Experience handling complex tasks while also meeting daily productivity goals
Strong communication skills, both written and verbal, emphasizing clarity and empathy
Detail-oriented with excellent organizational and problem-solving abilities
What will set you apart
Ability to thrive in a fast-paced environment and adapt to changing priorities
Collaborative team player demonstrating strong interpersonal skills
Analytical thinker translating data into actionable insights
Adaptability and a proactive approach to embracing new challenges
Ability to learn and navigate through new systems
PJPW2
LI-Remote
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT / OPT.
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Base Salary Range
49,300.00 - $67,825.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.
Equal opportunity employer
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Job Posting End Date at 12 : 01 am on :
02-17-2025
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Workplace Flexibility : Remote - Nationwide
Salary : $49,300 - $67,825
