What are the responsibilities and job description for the CUSTOMER SUPPORT position at Empowered Hospitality?
Responsibilities
CLIENT WORK
- Support HR Consultants, who act as Team Leads for 2-3 E|H clients
- Edit and update key HR documents
- Deliver polished final product on or before deadline
- Research HR or legal policies where clarification is needed
- Continually pursue own education regarding new concepts, policies or legislation
- Apply meticulous attention to detail; Bring ownership mentality to our clients' risk
- Prepare templates and questionnaires for documents, as needed
- Prepare training materials, presentations, and other supporting visual resources consistent with Empowered Hospitality branding
- Support reporting and statistical analysis of E|H by building and generating reports, analyzing reports, suggesting means of collecting and analyzing data to meet client needs
- Perform comparative analysis of benefit programs, HRIS platforms, Payroll providers, LMS, and other hospitality systems
- Administer weekly hours tracking and reporting, and associated tasks
- Contribute to overall organization of E|H document storage, systems and tools
Support new client onboarding process by :
Skills & Requirements Qualifications
