What are the responsibilities and job description for the Digital Expert - Contact Center position at Emprise Bank 2?
At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.
We are currently seeking a Digital Expert to join our Customer Experience team in Wichita, KS. As a Digital Expert in our Contact Center, you will have the opportunity be responsible for customer service, digital support functions, and product promotion.
A successful candidate will have:
- Exemplary customer service experience
- Confident and articulate communications skills
- Initiative and strong work ethic
- Problem resolution skills
- Strong attention to detail
- An understanding of and commitment to our values
- Attitude and aptitude to engage in continuous development
Essential functions of the role:
Customer Experience
- Engage customers in an experience that is relevant across all touchpoints and communication methods
- Present enterprising digital resolutions to customer inquiries using all relative channels and technology
- Partner and develop effective relationships with customers partners and teammates
- Display courtesy and sensitivity while managing difficult or emotional customer situations and escalate as needed
- Professionally provide one call resolution by assisting customers and potential customers
Digital Support Functions
- Display advanced knowledge of digital products and services including explaining product features and benefits
- Respond to customer requests including routine to complex digital inquiries, including maintenance of and support for digital products and services
- Mitigate customer and bank risk when making decisions by using available resources and follow up with appropriate parties
- Monitor all digital support communication channels to meet customer experience expectations
Product Promotion
- Demonstrate a commitment to the Emprise sales philosophy
- Promote products and services across all channel deliveries to meet performance goals
- Leverage referrals and partnerships across the bank to fulfill identified financial opportunities
- Participate in ongoing education and training of products, services, and digital capabilities
- Report and communicate sales performance frequently
- Other duties as assigned within the scope and responsibility of the job
Requirements
- High School Diploma or GED
- Customer service experience required
- Bank experience preferred
- Sales experience preferred
- Proficiency with large server based applications and typical desktop software
Hours: 40 hours – any shift during that time
Monday – Friday: 7:30 AM – 8:05 PM (hours will vary)
Saturday: 8:30 AM – 2:00 PM (Rotating)
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA , veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
