What are the responsibilities and job description for the Customer Service Professional position at Emprise Bank?
About Our Team
We are seeking a Universal Banker to join our team at Clearwater. This role plays an integral part of our retail team by engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and process customer transactions.
Job Description
This person will partner, support, and develop effective relationships with bank customers, partners, and teammates. The successful candidate will have exemplary customer service experience, confident and articulate communication skills, strong attention to detail, analytical and critical thinking skills, sound and accurate judgment to support decision making, superb time management skills, and the ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the community.
Essential Functions
- Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how
- Continuously seek sales opportunities, develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunities
- Initiate and maintain customer contact through a variety of methods
- Process customer transactions and balance cash drawer
- Mitigate customer and bank risk by ensuring compliance with internal controls, banking regulations, operational and security procedures, and audit policies
Benefits
In addition to a competitive salary, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates.
