What are the responsibilities and job description for the Emprise Embedded Account Manager (Hybrid, Remote) position at Emprise Bank?
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
We are looking for an Emprise Embedded Account Manager who is action-oriented, resourceful, skilled at balancing stakeholder needs, and passionate about driving successful partnerships. The Emprise Embedded Account Manager is responsible for end-to-end service delivery and execution with our Emprise Embedded (BaaS) partners.
This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, Louisiana, and Nebraska.
A successful candidate will have:
- Strong attention to detail
- Ability to establish and build strong relationships with our internal teams and partners
- Proven ability to manage and prioritize multiple tasks across multiple partners
- Critical and analytical thinking skills
- Confident and articulate communication skills
- An understanding of and commitment to our values
- Attitude and aptitude to engage in continuous development
Essential functions of the role:
- Serve as daily point of contact for our partners and provide issue resolutions
- Execute program implementation and provide guidance and support throughout all phases of implementation
- Coordinate engagement touchpoints throughout all phases of the partner and program lifecycle
- Collaborate with partner to remediate audit findings by ensuring they are in compliance with all applicable laws, regulations, and internal policies
- Develop and build strong relationships with teams across the organization who contribute to partner success
- Escalate issues to appropriate subject matter experts as needed
- Provide reporting to stakeholders on partner issues and solutions
- Work closely with Relationship Manager on assigned accounts to ensure alignment and collaborate on prioritization of work
- Leverage internal systems and tools to document partner workflow tasks
- Manage SLAs to foster speed, accuracy, and partner satisfaction
Requirements
- Bachelor’s degree or level of education that, together with industry experience, enables the applicant to meet the job requirements
- Minimum 5 years of banking, Fintech, and/or new client account management in the financial services industry
- Proven track record in managing and prioritizing multiple tasks across multiple partners and working with all levels of senior management
- Proficiency with large server-based applications and typical desktop software
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA , veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
