What are the responsibilities and job description for the Retail Banking Associate position at Emprise Bank?
About Us
At Emprise Bank, we are committed to empowering the neighborhoods, businesses, and people in our communities to thrive. Our mission is to provide extraordinary customer service and products that help our customers achieve their goals.
The Role
This position plays a vital part of our retail team by engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and process customer transactions. As a Universal Banker, you will partner, support, and develop effective relationships with bank customers, partners, and teammates.
Key Responsibilities
- Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how
- Continuously seek sales opportunities, develop business through promotion of products and services, and collaborate with other retail departments to fulfill identified financial opportunities
- Initiate and maintain customer contact through a variety of methods
- Process customer transactions and balance cash drawer
- Mitigate customer and bank risk by ensuring compliance with internal controls, banking regulations, operational and security procedures, and audit policies
Requirements
- High School Diploma or equivalent required
- 2 years of customer service experience required
- 1 years of bank teller experience required
- Successfully pass a credit check required
- Proficiency with large server-based applications and typical desktop software required
