What are the responsibilities and job description for the Retail Loan Documentation Specialist position at Emprise Bank?
At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals.
We are currently seeking a Retail Loan Documentation Specialist to join team in Wichita, KS. This position is responsible for retail loan documentation, service orientation, process administration, communication, and other duties as assigned withing the scope and responsibility of the job.
A successful candidate will have:
- Exemplary customer service experience
- Confident and articulate communications skills
- Initiative and strong work ethic
- Problem resolution skills
- Strong attention to detail
- An understanding of and commitment to our values
- Attitude and aptitude to engage in continuous development
Essential functions of the role:
Retail Loan Documentation
- Review the loan document preparation queue and prioritize daily loan processing
- Prepare loan documents that reflect approved loan terms and collateral positions
- Develop an understanding of current regulations and guidelines to retail loan processes and products
- Identify issues within loan documents and make corrections
- Resolve issues noted on exception reporting
- Coordinate with branch associates to research issues involving lending documentation and collateral perfection prior to loan closing
- Assess and document collateral perfection needs in the system
- Document and process flood insurance and checklist
- Collaborate across departments to seek process improvements and offer recommendations to managers regarding necessary procedure improvements
Service Orientation
- Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving loan documentation
- Escalate issues as needed
- Ensure the timely completion, quality, and accuracy of daily work to meet SLA guidelines
- Displays commitment to excellence and looks for ways to improve and promote quality
- Applies feedback to improve performance.
- Strives to increase productivity, works quickly, and achieves established goals
Process Administration
- Document standard operating procedures to ensure consistency in processes
- Review current processes for efficiency and effectiveness on an ongoing basis
- Collaborate across departments to seek process improvements
- Update procedures as needed
Communication
- Interact with Emprise associates, customers, other banks, and vendors relative to areas of concern involving documentation support
- Escalate issues as needed
Other duties as assigned within the scope and responsibility of the job
Requirements
- High school diploma or equivalent required
- Bank experience preferred
- Proficiency with Microsoft Office products preferred
Benefits
In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!
At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA , veterans, and persons with disabilities are encouraged to apply.
To learn more, please visit our website at www.emprisebank.com.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.
