What are the responsibilities and job description for the Director, After Market Operations position at Empro HR Services?
Great opportunity to work in a newly created position with a highly reputable international manufacturer! This position generally provides management oversight and synergy for operations of the Parts, Service, and Warranty departments, with three direct reports and approximately 15-20 indirect. The position is based at the manufacturing facility and is not remote. Note: This is an industrial/manufacturing sector position, not retail automotive.
Responsibilities include:
- Responsible for ensuring these departments work in an integrated and collaborative manner to meet business objectives.
- Establishes performance standards and targets for each department, including workflow and work processes. Recognizes the interdependent nature of all three departments and integrates that element into standards, targets, and workflows and processes.
- Ensures execution of work processes, workflows, and resource utilization to meet business targets and objectives.
- Monitors performance against standards and targets. Identifies performance gaps and takes action to close them.
Qualifications include:
- On-site position managing staff
- Bachelor’s degree in related field preferred. However, additional experience in technical service, parts sales and operations, and warranty administration will be considered in lieu of education.
- Experience in the agricultural equipment industry is required.
- Minimum of five years’ experience in leading or managing teams with related functional responsibility.
- Above average computer skills. Experience with automated warranty system, Microsoft Office especially Excel. Experience with SAP is preferred, but not required.
- Strong verbal and written communications skills.
- The ability to make decisions and manage multiple tasks in a fast-paced environment with rapidly changing priorities.
- Strong operational and teambuilding experience.
No third-party resumes accepted
No sponsorships available for this position
Relocation assistance is available if needed
Job Type: Full-time
Pay: $95,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $95,000 - $140,000
