What are the responsibilities and job description for the Branch Manager position at Empyreal Logistics?
Position Summary:
The Branch Manager will be responsible for the overall customer service, branch leadership, branch P&L, policies, procedures, and safety protocols, and will assist in hitting sales targets. The Branch Manager oversees all facets of the branch including staffing, routing, safety, sales, and operational goals.
Responsibilities and Duties include, but are not limited to:
- Overseeing and being accountable for operational performance, including achievement of exceptional service, quality, financial and staff performance goals.
- Assist in oversight of human, material, and financial resources at the branch
- Assist in hiring, establishing performance goals, training and development and performance reviews.
- Analyze and interpret performance data for use in decision making and process improvement efforts.
- Anticipate and proactively prepare for issues and make thoughtful recommendations.
- Model an open-door policy and encourage discussion of differing opinions. Encourage exceptional client (internal & external) service and teach how to achieve it.
Qualifications:
- Bachelor's degree or equivalent work experience
- Must have the stamina to work 50 to 55 hours per week as needed.
- Armored car or transportation experience is desirable.
- College Education or Military experience is desirable Exceptional problem-solving and management skills are required.
- Excellent interpersonal skills are required.
- A positive attitude and ability to be a positive member of a team is required
- Must have excellent observation skills and attention to detail.
- Excellent recall and retention of information is needed.
- Ability to maintain strict confidentiality.
- Ability to work under pressure dictated by event schedules and project timetables.
- Ability to read, understand and interpret written and verbal instructions and reports.
Physical Requirements:
- The ability to travel occasionally within the district
- Sitting for prolonged periods
- Moving about to accomplish tasks
- Reaching overhead, and at or below shoulder level
- Repeating motions, which includes the wrist, hands, and/ or fingers
- Near and far visual acuity
- Use of stairs
- Communicating with others to exchange information
Empyreal Logistics Culture:
- Acts in a manner that portrays Empyreal's vision, values, and WOW culture.
- Establishes respect for everyone, fosters an environment that builds and sustains productive relationships.
- Addresses conflict respectively and constructively.
- Works in partnership within and across workgroups.
- Represents Empyreal as a transportation and customer service professional.
- Places value not only on what work gets done, but also how it gets done.
