Associate Client Service Manager

Company Description

JOB DESCRIPTION : Associate Client Service Manager

CLASSIFICATION : Exempt

JOB SUMMARY

The Associate Client Service Manager is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Associate Client Service Manager is accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and manage trusted client partnership; manage client satisfaction
• Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects with senior resource support
• Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center) with the support of senior resource while building proficiency
• Ensure the quality delivery of all services as per the client's Statement of Work
• Manage and is accountable for timely and accurate client invoicing
• Work with senior resource to ensure the accurate recognition and collection of Out of Scope revenue and upsell opportunities in support of meeting the Client Service Group's revenue targets
• Manage client resource needs and escalate staffing shortages to the Director
• Hold aligned resources accountable for behaviors that support Empyrean's policies and procedures
• Build and manage trusted client partnership; manage clients satisfaction in conjunction with the implementation manager
• Create and maintain client Project Plans, Open Items List, Status Calls and Correspondence for each implementation
• Responsible for ensuring that the testing of all new functionality, including creation of test plans, test population identification and execution of test plans are completed successfully by the aligned resource team
• Review and ensure that the client specific processing guides are available by the go live date
• Coordinate with the finance department on all financial set up and administration for the client with senior resource support
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

KNOWLEDGE, EXPERIENCE AND / OR EDUCATION REQUIREMENTS

In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field

OTHER REQUIREMENTS

Disclaimer : Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

Empyrean is an Equal Opportunity Employer : including disability and veterans

Other details

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