CXT - Client Experience Team - IMPLEMENTATION MANAGER

Company Description

JOB DESCRIPTION : Implementation Manager

CLASSIFICATION : Exempt

JOB SUMMARY

The Implementation Manager is accountable for the successful execution of all tasks relating to benefits delivery implementation. The Implementation Manager works directly with clients during implementations to define requirements. They also work internally to manage resource allocation, oversee configuration and testing, and are overall accountable for the performance of the project. They work closely with the Client Service Manager and Business Systems Manager to manage day-to-day services during the implementation phases. Implementation Managers are responsible for client satisfaction during the implementation and require strong process-oriented skills, client requirement knowledge and in-depth Health and Welfare domain knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage client satisfaction and satisfaction tracking, reference status, and relationship during implementation
• Responsible for project management for aligned clients; Tracks project milestones through internal project management tools
• Manage internal cross-functional teams in support of project needs, which include core integration, custom services and third-party integration in support of new clients and / or services, through the implementation life cycle.
• Partner with Client Service Manager and Business Systems Manager to ensure successful transition to ongoing administration
• Demonstrate accountability for client profitability by meeting and / or exceeding set targets
• Own tracking and resolution of client implementation and testing issues, and reviews deliverables prepared by team as appropriate before passing to client
• Own accountability for the success of assigned implementations
• Ensure all requirements are documented accurately and defined to meet ongoing system obligations according to Empyrean standards; leads successful client requirements discussions while consulting the client toward Empyrean best practices; communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Lead processes of business requirements gathering and documentation
• Provide best practices consulting and manages to client statement of work
• Demonstrate in-depth knowledge and understanding of current and new system functionality; is able to effectively convey to and consult with clients regarding changes and decisions that may impact them; escalates gaps in functionality, as appropriate.
• Is aware of planned base platform releases and is accountable for ensuring the team understands the content, assesses the client-specific impact, and that testing is completed across clients, as applicable. Is responsible for timely communicating / upselling release contents to clients, where applicable.
• Ensure that compliance regulations are met across aligned clients, including SOC1, and follow and enforce Empyrean's data security policies
• Record and submit time accurately and timely against assigned project codes
• Perform other job-related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

EXPERIENCE AND / OR EDUCATION

In lieu of Bachelor's degree, equivalent years of experience in benefits administration outsourcing, system implementation, managing client relationships, sales or a related field

Disclaimer : Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

LI-Remote, #LI-HR1

Empyrean is an Equal Opportunity Employer : including disability and veterans

Other details

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Salary : $144,000