Rail Logistics Coordinator

Rail Logistics Coordinator

Job Description:

EMS Management is seeking a Customer Service Representative to be the voice of our company to our customers. You will be a key customer contact, responsible for building and maintaining strong relationships, and ensuring that their railcar cleaning and maintenance needs are met.

In this role, you will:

• Be the point person for all customer communication, answering questions, resolving issues, and providing updates on the status of their railcars.
• Work closely with the operations team to ensure that the scope of work for each railcar is clearly communicated and that all customer expectations are met.
• Evaluate enroute notifications from customers to ensure that the shop has the necessary information to service their railcars.
• Coordinate with third party personnel to notate inbound and outbound equipment.
• Work with management to learn and understand all documents required from customers and to develop proposals for new or revised services.
• Update all internal systems with the appropriate changes to car status.
• Maintain contact with the site on railcar parts inventory and coordinate ordering material with approved vendors. Notate and communicate lead times and ETA to customers and the internal organization.
• Provide daily, weekly, and monthly railcar status reports by utilizing internal computer systems.
• Respond in a timely manner to customer requests, emails, and phone calls.
• Participate in customer related conference calls as required.
• Participate in customer visits, audits, etc. as required by Site Managers.
• Maintain CSR department documentation requirements and work with QA to fully understand all car documentation and requirements for completed cars.

Qualifications

• High school diploma required; some college preferred.
• Prior clerical and administrative experience required.
• 1-2 years’ experience in railcar maintenance planning preferred.
• Excellent verbal, written, and electronic communication skills while communicating with all levels of the customer's organization.
• Proficient in verbal and written English skills.
• Ability to pay strong attention to detail, exceptional organizational skills, and ability to multitask.
• Computer proficiency in MS Office applications and other applications.

Bonus Points

• Experience with railcar maintenance software.
• Knowledge of industry regulations and standards.
• Ability to speak Spanish 

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off