What are the responsibilities and job description for the Customer Service Representative - Facilities Support position at EMS?
Overview
Customer Service Representative - Facilities Support
At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.
Responsibilities
The Position:
We are looking for Customer Service agents to join a fast-paced and energetic customer service team for a facilities management program. Must be able to answer inbound customer calls, email, and chat inquiries in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and client on account procedures and managing priorities.
Qualifications
You Will Need:
- Above average customer service skills
- Strong written and verbal communication skills when interacting with customers and co-workers
- Friendly and energetic attitude
- Computer knowledge and Internet skills
- Ability to navigate between multiple computer screens/tabs
- Quick learner who enjoys using trouble-shooting and problem solving skills
- Ability to work both as an individual and as a team member
Nice to Have:
- High School Diploma or equivalent
- Must be familiar with phone Apps, Internet, Email, and Microsoft Office
- Previous call center experience preferred
- Variety of shifts available. Weekend availability preferred
EMS Offers:
- Paid on-the-job training
- Medical, dental, vision, and life insurance benefits
- Casual dress attire
- Individual work spaces
- Complimentary breakfast on Fridays
- Free parking
- North-West Omaha location
