Chief Operations Officer

Position Summary

The Chief Operating Officer (COO) will actively participate in strategic, operational, and financial decision-making. The COO will work closely with the CEO in all aspects of day-to-day management and the overall performance and effectiveness of the organization’s field, communications, and clinical operations, as well as other key departments to support the safe and effective deployment of EMS resources. The COO will have an active role in establishing systems and organizational structure to support the overall vision and strategic direction of the organization as well as assessing and identifying operational strategies, performance metrics, and financial opportunities to execute. This position will require occasional nights, weekends and holidays and travel between our Oklahoma City and Tulsa offices.

Essential Functions of the Position

• Provides administrative direction, evaluation, and coordination of the functions and day-to-day activities for the operation of assigned clinical and non-clinical departments.
• Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
• Manages the implementation of major strategic, clinical, and/or operational initiatives.
• Mentors and develops leaders, fostering achievement of goals and objectives, high-performing leadership practices, collaboration, and innovation.
• Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.
• Engages and leads team members, ensuring the development and retention of top talent to support high performance and strong succession planning.
• Ensures the tracking, analysis, and appropriate response to customer inquires and complaints.
• Leads and manages change through influence to achieve performance.
• Develop and maintain productive relationships with key stakeholders, key government leaders, and community partner organizations across the EMSA regulated service area, in an effort to coordinate EMS service delivery and grow cooperation with the EMS system.
• Works closely with the EMSA Board of Trustees on all matters pertinent to the COO role including, but not limited to, operational reporting, responding to board member inquiries, agenda development, and meeting support.
• Promotes the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Allocates financial, information, and human capital for improvement activities to ensure the delivery of cost-effective and efficient services.
• Serves as a member of the senior leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders and ensuring optimal operating effectiveness and strategic positioning.
• At the direction of the CEO, assists in the external duties of representing the organization and the EMS industry, including attendance at and interfacing with the EMSA Board of Trustees, the Medical Control Board, elected officials of the communities participating in EMSA, and industry trade groups and lobbying and legislative initiatives.
• Communicates expectations, develop leaders, and advances the organization to meet needs and strategic priorities that are current and/or anticipated.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical and operations staff.
• Communicates with impact in order to effectively engage others and achieve desired results.
• Recognizes the broad and long-term implications of business decisions and plans.
• Conduct self in an ethical, professional manner; project a positive self/company/system image.

• Adhere to and enforce all organizational policies and safety standards.
• Performs other duties as determined by the CEO and senior leadership.

Job Knowledge, Skills and Abilities

• Proficient in Microsoft Office Suite.
• Thorough understanding of technical and professional skills management.
• Excellent interpersonal and communication skills to establish and maintain effective working relationships and ability to interact with employees at all levels, both in person and through phone, e-mail and written correspondence.
• Work independently and as part of a team to ensure proper work practices.
• Must maintain high level of confidentiality at all times.
• Must be able to work under pressure and meet strict deadlines.
• Excellent management and conflict resolution strategies.
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• Ability to develop and maintain effective partnerships across disparate groups to organize and facilitate decisions and ensure implementation.
• Ability to handle multiple tasks simultaneously; skill in working in an environment subject to constant interruptions and quickly changing priorities; ability to prioritize and delegate responsibilities when necessary; effective time-management skills.

Supervisory Responsibilities

• Direct supervisory responsibilities for the clinical and operations teams.

Physical Demands

• Required to walk, sit, stand and move about the property for periods of time.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift, carry, push or pull up to 25 lbs.

Work Environment

• Work performed in an office setting and off-site.
• Some exposure to external environmental conditions, such as heat, cold, rain, snow and ice.

• Noise level can range from minimal to intense.

Minimum Qualifications

• Bachelor’s degree in health care administration, business, finance, public administration, or similar field of study.
• Master’s degree highly preferred.
• Minimum of 5 years’ experience in an executive or senior leadership role, with large project management, and strategic planning and government relations responsibility.
• Strong understanding of EMS and/or healthcare industry, to include operational, financial and clinical functions.
• Must be 21 years of age or older.
• Must be able to pass a background check and drug screen.