Emergency Medical Dispatch

Major Duties and Responsibilities:

• Evaluate a patient's condition on the telephone and prioritize the call using industry standard protocols
• Follow professional radio communications techniques
• Communicate with the general public via telephone in a professional and courteous manner
• Willingness and ability to follow directions
• Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time
• Consistently achieves alert times within 30 seconds of call received time, 90% of the time
• Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures
• Demonstrates the ability to apply the System Status Plan (SSP) to daily operations
• Demonstrates a working knowledge of the equipment necessary to operate and request service calls when appropriate
• Maintain quality improvement program goals
• Demonstrates the ability to modify the SSP as needed for efficient operations
• Demonstrates the ability to communicate effectively with residents, public officials, governmental entities, and political leaders when necessary
• Write routine reports and correspondence.
• Ability to direct resources during major/mass casualty incidents
• Complies with all company policy, procedures, or practices

Qualifications:

• Requires the ability to take charge and direct personnel during stressful situations.
• Strong ability to communicate effectively both verbally and in writing and to speak effectively on the telephone, radio and to Team Members of the organization.
• Strong problem solving skills with ability to shift priorities
• Key 30 words per minute
• The ability to communicate effectively with Team Members, as well as government officials daily.
• The ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals.

Education and Experience:

• High School diploma or equivalent
• Must be 18 years of age
• Current EMR, EMT, or Paramedic certification required
• Preferred - minimum of one (1) year experience in the field as an EMT or Paramedic, or as a dispatcher for fire, law enforcement or other EMS agency
• Must be able to meet the requirements of EMT-Basic/Advanced or Paramedic job description depending on current certification level as recognized by EMSA

Physical Demands:

Must be able to withstand considerable sitting, up to 12 hours daily, and work a variety of shift hours while performing the duties of the job. Frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Occasionally lift and/or move up to 10 (ten) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent hearing and talking to interpret job functions.

Work Environment:

While performing the duties of this job, the SSC works inside an air-controlled environment. The noise level in the work environment is usually moderate. Minimal exposure to fumes or grease or hazardous conditions.

Mental/Emotional:

The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Carry out instructions while working independently. Frequently encounters stress due to responding to emergency calls.