What are the responsibilities and job description for the Service Technician position at EMT International?
EMT International, a leading provider of digital finishing solutions, is seeking a Service Technician with a combination of customer service, technical expertise, and problem-solving skills. In this position, you will be responsible for delivering exceptional service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment both on-site and in the field at customer facilities.
Service Technician Responsibilities:
- Field Service and Support:
- Install, troubleshoot, and repair machines and equipment at customer facilities.
- Conduct equipment inspections, calibrations, and preventative maintenance to ensure optimal performance.
- Provide technical training to customers on proper equipment usage and maintenance.
- Remote Customer Support:
- Assist customers via phone, email, and remote computer access to diagnose and resolve technical issues.
- Document and communicate solutions to recurring problems to improve overall product reliability.
- In-House Responsibilities:
- Support the assembly and testing of machines before shipment to customers as needed
- Collaborate with the engineering and production teams to address design or manufacturing issues.
- Documentation:
- Maintain detailed records of repairs, parts used, and service history.
- Complete service reports and ensure proper documentation for billing and warranties.
- Marking up redlines and providing documentation after completion of project
Service Technician Qualifications:
- Willingness to travel extensively (up to 75% of the time) domestically often on short notice; international travel available.
- Proven experience in equipment installation, maintenance, or a related technical field.
- Strong mechanical, electrical, and troubleshooting skills.
- Proficiency in reading and interpreting technical drawings, schematics, and manuals.
- Excellent communication and customer service skills.
About EMT International
At EMT International, our focus is to provide a secure and rewarding future for our employees. We are building a culture where collaboration fuels innovation, where your talents are both recognized and celebrated.
Together We Are Better!
- Open communication and feedback
- Leverage each other’s strengths!
- Transparency of information
- Share knowledge & learn from each other.
- Tuition reimbursement and career development opportunities
Work-life Balance
- 10 paid holidays
- Paid vacation
- Flexible work schedules
Health and Wellbeing
- Clean, safe working environment
- Health, Dental, Vision and Life Insurance
- Short and Long-Term Disability
- 401(k) with company match
- Employee Assistance Program (EAP)
- Wellness Incentive Program
Have Fun and Give Back
- Sporting events such as baseball games and golf outings
- Anniversary and retirement celebrations, service awards, and new hire welcomes
- Community fundraisers, charitable events, and volunteering
