What are the responsibilities and job description for the Service Technician position at EMT International?
EMT International is seeking a Service Technician with exceptional customer service, technical expertise, and problem-solving skills. This role involves delivering top-notch service and support to customers by installing, troubleshooting, repairing, and maintaining machinery and equipment on-site and in the field.
Service Technician Responsibilities
- Install, troubleshoot, and repair machines and equipment at customer facilities.
- Conduct equipment inspections, calibrations, and preventative maintenance for optimal performance.
- Provide technical training to customers on proper equipment usage and maintenance.
- Remote Customer Support:
- Assist customers via phone, computer access to diagnose and resolve technical issues.
- Document and communicate solutions to recurring problems to improve product reliability.
- In-House Responsibilities:
- Support machine assembly and testing before shipment as needed.
- Collaborate with engineering and production teams to address design or manufacturing issues.
- Documentation:
- Maintain detailed records of repairs, parts used, and service history.
- Complete service reports and ensure proper documentation for billing and warranties.
- Mark redlines and provide documentation after project completion.
Service Technician Qualifications
- Willingness to travel extensively (up to 80% domestically) often on short notice; international travel available.
- Proven experience in equipment installation, maintenance, or a related technical field.
- Strong mechanical, electrical, and troubleshooting skills.
- Proficiency in reading and interpreting technical drawings, schematics, and manuals.
- Excellent communication and customer service skills.
About EMT International
We focus on providing a secure and rewarding future for our employees, building a culture where collaboration fuels innovation, and your talents are recognized and celebrated.
Together We Are Better
- Open communication and feedback.
- Leverage each other's strengths.
- Transparency of information.
- Share knowledge & learn from each other.
- Tuition reimbursement and career development opportunities.
Work-life Balance
- 10 paid holidays.
- Paid vacation.
- Flexible work schedules.
Health and Wellbeing
- Clean, safe working environment.
- Health, Dental, Vision, and Life Insurance.
- Short and Long-Term Disability.
- 401(k) with company match.
- Employee Assistance Program (EAP).
- Wellness Incentive Program.
Have Fun and Give Back
- Sporting events such as baseball games and golf outings.
- Anniversary and retirement celebrations, service awards, and new hire welcomes.
- Community fundraisers, charitable events, and volunteering.
