What are the responsibilities and job description for the Accounts System Administrator GW (7pm - 3am) - TS/SCI Poly required position at EMTAK LLC?
The Accounts System Administrator shall have the following responsibilities:
● Resolves technical requests from self-service tickets in support of internal and/or outside customers.
● Creates, deletes, and modifies customer accounts.
● Maintains and updates records and tracking databases.
● Alerts management to recurring problems and patterns.
● Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
● Must be able to multi-task and possess good communication and customer service skills.
Mandatory skills:
● Resolves technical requests from self-service tickets in support of internal and/or outside customers.
● Creates, deletes, and modifies customer accounts.
● Maintains and updates records and tracking databases.
● Alerts management to recurring problems and patterns.
● Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
● Must be able to multi-task and possess good communication and customer service skills.
Mandatory skills:
- Bachelor's Degree 10 years technical experience. Five years may be substituted for degree.
- TS/SCI with FS Poly
- CompTIA A CE or CompTIA Network CE
- Customer Service Data Entry
- Microsoft Office
- Windows
Desired skills:
- Active Directory
ServiceNow Ticketing System
Shift is Monday-Friday 7pm-3am
