What are the responsibilities and job description for the Tier 2 Field Support (9am-5pm OR 11am-7pm) GW - TS/SCI Poly required position at EMTAK LLC?
The Tier 2 Field Support Specialist (Monday - Friday 9am - 5pm OR 11am - 7pm) shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
● Modifies, moves, and installs new equipment
● Performs technical tasks and provides site support.
● Performs integrity testing and interviews customers to gather information about problems
● Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
● Will perform Data Transfer Agent requests to transfer files between networks.
Mandatory Skills:
- Hardware Installation
- Installation Maintenance
- Maintenance & Repair
- Microsoft Software Applications
- Microsoft Windows System Administration
- Remote Desktop Administration
- Technology Knowledge
- Travel
- Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers
- No degree 10 years technical experience, BS degree 5 years technical experience
- CompTIA A CE OR CompTIA Network CE
- TS/SCI with FS Poly
