Customer Relations Specialist

Job Overview
Job title: Customer Relations Specialist- Supply Chain

Position Type: Fulltime

Location: Fletcher, NC

At Emtelle we are looking for a Customer Relations Specialist to join our growing team in North Carolina. The ideal candidate will work directly with the Customer to fulfil a variety of critical business tasks. This includes operating office equipment, answering or directing phone calls, communication with customers, maintaining files, capturing data generating reporting, business transactions and more. He/she will be highly organized, detail oriented, and proficient with computer and business software.

Person Specification

The incumbent will need to demonstrate on a sustained basis in their employment the following:

1. Ability to communicate clearly with existing and potential external partners and to other staff at Emtelle, in respect to activities processes and methodologies employed in the department.

• Ability to effectively interact with team members at all levels of the organisation
• Strong organizational skills.
• Highly self-motivated and disciplined.
• Time Management, they will deliver a high and sustained standard of attendance and timekeeping.
• Strong PC skills, experience with MS Office platforms is essential.
• A focus on cost management, and absolute adherence to Health and Safety and Quality Requirements.
• Ability to mentor others in new processes and procedures.
• Ability to design processes, evaluate results and drive solutions to improve the processes (desirable).

Roles & Responsibilities:

· Receive all phone calls relating to customer orders

· Provide customers with information regarding our business

· Receive and respond to emails

· Run and review inventory status report

· Provide telephone reception and route calls to appropriate party

· Provide coverage for other representatives during absence, vacation or during flux in business

· Maintaining filing

· Assist customers with order status

· Review orders daily

· Resolve customer issues

· Assist other departments in providing information as needed

Requirements:

· Must be a team player

· Minimum 3 years’ Customer Service experience (Manufacturing Industry helpful)

· Bi-Lingual is a plus but not mandatory

· Excellent communication skills. Both written and verbal

· Knowledge of Travers system is a plus, but not mandatory

· Proficient in Word and Excel and Pivot tables and reporting

· Schedule is Monday thru Friday. Hours are determined by Manager and customer need. Must be dependable

· Self-starter, quick learner and able to work unsupervised

· Ability to work on high order volume scale: (sometimes stressful situation)

· Adaptable to change

What we offer:

• We have great employee benefits program – Medical, Dental, Vison and Life Insurance
• 401(K) Plan
• Paid time off
• Open and collaborative culture
• Work Life Balance

Emtelle is an Equal Opportunity Employer.

Please note, ideal candidate should be able to work in the United States without any sponsorship.

Job Type: Full-time

Pay: $22.00 - $23.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $22 - $24