What are the responsibilities and job description for the Helpdesk Support Service Specialist, Intermediate position at EMW, Inc.?
Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
Develop and maintain high level of expertise with web-based application, user requirements and workflows.
Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
Maintain currency with application and related tools as they are updated.
Create and maintain marketing, demonstration and end user training materials.
Conduct presentations at end-user training, marketing, and demonstration events.
Identify, document and submit potential improvements and changes to application features using proposal recommendation system and procedures.
Perform key role in the software engineering release process team.
Conduct software testing in support of software releases.
Excellent skills in communication and public speaking are required.
Must be able to accept and complete tasks in a timely manner.
BA/BS with 3 years related experience OR AA with 5 years
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Helpdesk Support Service Specialist, Intermediate?
Sign up to receive alerts about other jobs on the Helpdesk Support Service Specialist, Intermediate career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Helpdesk Support Service Specialist, Intermediate.
Click the checkbox next to the jobs that you are interested in.
Not the job you're looking for? Here are some other Helpdesk Support Service Specialist, Intermediate jobs in the Huntsville, AL area that may be a better fit.
We don't have any other Helpdesk Support Service Specialist, Intermediate jobs in the Huntsville, AL area right now.
