What are the responsibilities and job description for the Technical Support Specialist position at EMW Staffing Solutions LLC?
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Term: Non Exempt Full Time
Location: Stoughton MA, Hybrid
Rate: 24/hr w2 benefits/pto
Vertical: Non-Profit
Role: IT Technical Support/Help Desk MS/365/AD Stack
Seeking an Advanced Contributor - Information Technology Support Technician for our client in the non-profit sector. This role involves providing technical support across departments, maintaining and troubleshooting computer systems, network hardware, and software. The technician ensures operational efficiency through proactive problem-solving, system analysis, and collaboration with the IT team.
Responsibilities
- Install, test, and maintain personal computing, network hardware, and software systems.
- Perform diagnostic tests and hardware repairs.
- Evaluate and resolve technical issues both onsite and remotely.
- Maintain parts inventory and produce support documentation.
- Analyze and recommend system changes to improve workflows.
- Troubleshoot network performance and assist system administrators.
- Complete projects with minimal supervision.
Qualifications
Education: Associate degree or equivalent experience.
Experience: 2-5 years in IT support/Help Desk roles.
Skills:
- Strong technical knowledge of computing equipment, software, and networking.
- Experience with TCP/IP, DNS, Active Directory.
- Independent, self-motivated, and capable of managing tasks efficiently
