Senior Account Manager

Join Enable Dental as a Senior Account Manager and step into a vibrant, fully remote working environment that empowers you to make a significant impact from anywhere. Embrace the excitement of collaborating with a forward-thinking team dedicated to reshaping the dental industry. You'll have the opportunity to drive innovative solutions while leveraging your problem-solving skills to serve diverse clients. With our culture of high performance and energetic collaboration, your ideas will be valued and championed.

You'll thrive in a space that promotes abundant thinking and integrity. As a part of a team you'll connect with passionate professionals dedicated to nurturing relationships and delivering exceptional service. Be a crucial part of our growth story and help us set new standards in the dental sector.

Enable Dental : Our Mission

Enable Dental is a cutting-edge Mobile dental practice dedicated to transforming the patient experience through personalized care and innovative technology. With a team of highly skilled and compassionate professionals, we are committed to delivering exceptional dental services in a warm and welcoming environment. We strive to create a positive and supportive work culture where each team member feels valued and empowered to reach their full potential. By joining Enable Dental, you'll become part of a team that is passionate about making a positive impact on the oral health of our community.

Enable Dental is on the lookout for a highly experienced Senior Account Manager to take charge of strategic client accounts, including PACE Programs, Medicare Advantage (MA) plans, and IDD plans. This pivotal role calls for a results-driven individual with a proven track record in managing complex client relationships, ensuring account growth, and achieving exceptional client satisfaction. The ideal candidate will possess advanced expertise in HubSpot and a solid understanding of client feedback tools such as NPS and CSAT surveys.

Additionally, experience with grievance management will be crucial in facilitating effective communication and problem resolution. If you are ready to leverage your skills in a dynamic environment and contribute to the success of Enable Dental, we encourage you to apply!

What we're looking for in a Senior Account Manager

To excel as a Senior Account Manager at Enable Dental, candidates must possess a diverse skill set aimed at fostering strong client relationships and achieving strategic goals. Key skills include the ability to serve as the primary point of contact for assigned accounts while building rapport with C-suite executives and other key stakeholders. Developing and implementing comprehensive account plans to drive revenue and patient acquisition is essential, alongside effective management of ongoing contract relationships to ensure seamless service delivery. Familiarity with HubSpot CRM is necessary to track account performance and client interactions, while strong analytical skills are crucial for presenting insights, including NPS and CSAT survey results. The candidate should demonstrate excellent problem-solving abilities by managing escalations and grievances promptly, ensuring alignment with client needs.

Collaboration with internal teams, project management, and leading Joint Operating Committees (JOCs) will further enhance client satisfaction and establish tailored solutions. Staying informed about industry trends and client priorities will ultimately lead to new business development opportunities.

Knowledge and skills required for the position are :

• Serve as the primary point of contact for assigned accounts, building and maintaining strong, strategic relationships with key stakeholders, including C-suite executives.
• Develop and implement comprehensive account plans to achieve revenue and patient acquisition goals.
• Drive client satisfaction by managing ongoing contract relationships and ensuring seamless service delivery.
• Collaborate with internal teams (e.g., Customer Success, Project Management) to meet and exceed client expectations.
• Manage escalations, complaints, and grievances promptly and effectively, ensuring resolution aligns with client needs and organizational standards.
• Utilize HubSpot CRM to track account performance, client interactions, and pipeline progress.
• Present account performance data and insights to clients, including NPS / CSAT survey results.
• Identify and pursue opportunities for account expansion and new business development.
• Lead the sales process for assigned accounts, from initial engagement through contract execution.
• Maintain accountability for overall client satisfaction by seeking regular input and feedback.
• Develop and manage project schedules, ensuring on-time delivery of materials and adherence to budget.
• Stay informed about client priorities, challenges, and industry trends, leveraging this knowledge to provide tailored solutions.
• Run Joint Operating Committees (JOCs) with clients to align on goals, performance metrics, and action plans.
• Ensure appropriate utilization management to optimize resources and deliver value to clients.

We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!