Internet of Things Support Technician

Overview

Overarching Requirements: The corporate applications and technology we deliver include desktop and hardware support both on premises and Cloud environments. Core competencies include hardware, software, testing and requirements engineering, software and system architecture, to support our vision to provide accurate, timely and auditable data while partnering with our business partners to integrate IT/OT into their business strategy. To further enable partnership to other IT organizations, work and/or matrixing to other IT services and the organization's mission is required to deliver secure, consistent, and capable systems, networks, and virtual services to ensure faster realization of business value to our customers.

As part of our team, the Subcontractor shall provide IT/OT (Internet of Things) support to our customers. Our Vision is to deliver secure next generation technical information solutions to our customers. We shall perform work requests for tasks assigned by the service manager, team manager/lead or team coordinator, within the work areas requested. All assignments are to be performed within the bounds of our customer agreements and service hours (Core Hours are an 8, 9 or 10 hour shift between 7:00am and 5:30pm). We work Monday-Friday and employees may choose a straight 8, 9/80, or 4x10 schedule. All work assignments shall be accounted for by appropriate project/task time charging reporting structures. Continuous adherence to our Cyber policies for technical work is required for all services. Continuous adherence to Security and Safety directives is required. General and specific tasks noted in the Responsibilities and Duties sections are assigned by the Customer Team Manager/Lead or Service Manager.

Responsibilities

As an Internet of Things Support Technician, the candidate will generally be expected to:

• Support non-standard desktop systems, equipment, and other OT (Of Things) in both networked and standalone environments.
• Support the design, development, testing, trouble resolution, and monitoring of mission customer systems, virtual services, and routine maintenance.
• Communicate updates to the customer and service teams on tasks, schedules, road blocks or delays, to tasks performed for inclusion in project milestones and deliverables.
• Update IT records systems to ensure accurate tracking and documentation.
• Review specific incoming IT service desk requests and resolve customer requirement issues.
• Possess the ability to partner with other IT teams such as corporate cyber security, networking, application, and IT services teams.
• Coordinate tasks with advanced operations and matrixed teams as needed to support networked systems.

Qualifications

• A Bachelor’s Degree in an IT related field 2 years of Windows Support experience.
• Must be a US Citizenship
• Ability to obtain and maintain a U.S. Department of Energy Q security clearance. Reciprocity from an active DOD Top Secret is acceptable.

Required:

• Knowledge and experience of Windows desktop support, including build, install, configure, patch, remediate and troubleshoot Windows machines, peripherals and other computing devices connected.
• Knowledge and experience with both physical and virtual Windows desktops.
• Knowledge and experience with both Internet of Things (IOT) and operational technology (OT) devices.
• Knowledge and experience with non-standard devices and technology environments (i.e. SCADA, PLCs, Siemens, Raspberry Pi, etc.).
• Ability to provide customer support by phone, messaging, email, and in-person.
• Ability to work with suppliers and technology vendors.
• Previous experience doing user application support.
• Willingness to work on obsolete, non-standard, and standalone equipment.

Desired Skills 

• Linux desktop knowledge.
• Application layer knowledge.• Networking knowledge.
• Cybersecurity and Zero-Trust environment knowledge.

Examples of Relevant Certifications: CompTIA (A , Network , Security , CySA ), Certified Automation Professional (CAP), Certified Control Systems Technician (CCST), IEC 62443 Cybersecurity Certifications, Cisco Industrial Networking Specialist, ISA/IEC 61508 Functional Safety Certification, NIST Cybersecurity Framework (CSF) Certification, Certified Information Security Manager (CISM)

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

 It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.