IT Quality Assurance

Overview

This organization provides web design and development services for a national lab. Organization considers the necessary content management and delivery vehicles needed to attain customer business goals, including web content and communication products. The Subcontractor shall consult and support all aspects of web development, such as systems analysis and design, user interface and experience design, workflow support, programming, project leadership, and product user training and support.  Subcontractor experience with web-based products using Web technologies such as HTML5/CSS3, PHP, JavaScript, and jQuery, and working with web content management systems (e.g., WordPress, Cascade Server) Web service usage is required.

Responsibilities

Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation. Conduct and/or participate in formal and informal reviews at pre-determined points throughout the development life cycle.

Qualifications

• Bachelor's degree in Management Information Systems, Library Science, Information Systems, Information Management, Business Administration, Technical Communications, or relevant discipline plus 3 or more years of relevant experience; or equivalent experience that demonstrates the knowledge, skills, and ability to perform the duties of the job. 
• Must be US Citizen

Required Skills:

• Demonstrated use of strong analytic skills to research and evaluate content with an attention to detail
• Knowledge in the field of digital content and information management
• Ability to test applications and reports to ensure accuracy and completeness
• Ability to review and understand end-to-end work processes

Desired Skills:

• Experience working with Search products, search engine optimization, and functional testing
• Demonstrated experience participating in process improvement and quality management initiatives
• Understanding of information and relationships in taxonomies, metadata schemas, and ontologies, which may be used for organization, retrieval, or presentation of information
• Demonstrated ability to gather, interpret, analyze, and use complex data, information, or content to develop actionable steps, identify patterns, improve processes, and optimize results
• Experience evaluating a corporation’s information environment, where information is stored, how it is used, and how it is found
• Experience with marketing, communication, and presentations
• Experience with text analytics, statistics, metrics, and/or information retrieval
• Experience working with Agile principles and using a project management tool
• Demonstrated ability to partner effectively and collaborate across organizational boundaries and within a team
• Ability to effectively prioritize and execute tasks in a constantly changing environment
• Experience providing solid and reliable services to customers
• Experience assisting customers with IT processes
• Experience resolving customer tickets
• Excellent people skills with demonstrated ability to perform effectively in a teaming environment
• Demonstrated experience working independently and in conjunction with others
• Ability to work with IT systems and tools, including Confluence

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

 It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.