Telecommunication Field Technician

Overview

Encantado Technical Solutions is seeking a skilled Telecommunications Field Technician to join our dynamic team providing support to our National Laboratory customer in Albuquerque, NM.  The organization provides IT Infrastructure for enterprise services.  They provide modern telecommunications systems for data, telephone, wireless, COMSEC, LAN/WAN, RF Microwave, and encryption capabilities with emphasis on securing and protecting the client’s information, standardization, and reducing heterogeneity.

The Telecom Field Technician will be responsible for installing, maintaining, troubleshooting, and repairing telecommunications equipment and infrastructure. This role requires a hands-on approach, technical expertise, and the ability to work independently in various field environments. The ideal candidate will have a strong background in telecommunications, excellent problem-solving skills, and a commitment to providing exceptional customer service. As a Telecom Field Technician, you will be responsible for ensuring the reliability and functionality of telecommunications systems, including telephone lines, fiber optics, VoIp (voice over IP) and wireless communication systems. You will perform routine inspections, preventive maintenance, and emergency repairs to ensure continuous service delivery. Your role will involve working closely with customers, understanding their needs, and providing timely solutions to technical issues. You will be expected to maintain accurate records of installations, repairs, and maintenance activities, ensuring compliance with company standards and industry regulations. Additionally, you will collaborate with other technicians, engineers, and support staff to coordinate projects and resolve complex technical problems. Safety and security is a critical aspect of this role, and you will be required to adhere strictly to safety and security guidelines and procedures while working in challenging environmental conditions. You will also be responsible for maintaining and managing your tools, equipment, and company vehicle, ensuring they are in good working condition at all times. The successful candidate will possess excellent communication skills, both written and verbal, and the ability to clearly explain technical concepts to non-technical customers. You must be comfortable working outdoors, in various weather conditions, and be willing to travel to different job sites as required. We offer comprehensive training and ongoing professional development opportunities to ensure you stay current with the latest telecommunications technologies and industry best practices. Our team values teamwork, integrity, and customer satisfaction, and we are committed to providing a supportive and inclusive work environment. If you are passionate about telecommunications technology, enjoy working independently, and have a strong commitment to quality and customer service, we encourage you to apply for this exciting opportunity. Join our team and help us deliver reliable and innovative telecommunications solutions to our valued customers.

Responsibilities

•  Install, maintain, and repair telecommunications equipment and infrastructure.
•  Perform routine inspections and preventive maintenance on telecom systems.
•  Troubleshoot and resolve technical issues related to telecommunications services.
•  Maintain accurate records of installations, repairs, and maintenance activities.
•  Ensure compliance with safety guidelines and industry regulations.
•  Provide excellent customer service and clearly communicate technical information.
•  Collaborate with team members and support staff to complete projects efficiently.

Qualifications

• Must be a US Citizenship
• AA in Computer Science (or related field) plus 4 years job-related experience, in lieu of degree 7 years of job-related experience.
• Ability to obtain and maintain a U.S. Department of Energy “Q” Clearance.

Required Skills:

•  Previous experience in telecommunications or related field.
•  Strong technical knowledge of telecom equipment, fiber optics, and wireless systems.
•  Ability to work independently and manage time effectively.
•  Excellent problem-solving and troubleshooting skills.
•  Valid driver's license and willingness to travel to various job sites.
•  Physical ability to work outdoors at heights, and in confined spaces.

Desired Skills: 

• Active DOE or DOD clearance.

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.