What are the responsibilities and job description for the Hummingbird Cafe Host/Hostess position at Enchantment Group Management Company LLC?
Basic Function: To provide and facilitate excellent food and beverage service to our guests in an expedient, professional and courteous manner. Assist where necessary in Café
Work Performed:
- Arrive at scheduled start time in appropriate uniform and ready for work
- Uniform must be neat and pressed
- Collect and set up any necessary equipment to perform job
- Collect keys and complete all opening and closing side work duties
- Seat guests in the Café and controls flow of guest seating according to appropriate standards and guidelines
- Remain in sight of hostess stand during duration of scheduled shifts excluding time spent on lunch break and breaks
- Deliver food and drinks when necessary
- Bus and completely reset tables throughout shift
- Ensure that staff has a current VIPs guest list, and destination guest list in key places and familiarizes himself/herself with names on those lists
- Answer all calls within 3 rings using designated verbiage, standards and guidelines
- Understand and utilize reservation and spa software
- Make reservations for guests in proficient and professional manner
- Recognize guests by name, and use names whenever possible (three times including during a phone call)
- Thank guests for dining with us and warmly welcome back
- Know all menus and familiar wine lists
- Keep work station clean at all times
- Regularly check guest bathroom, ensuring it is tidy and notify Housekeeping or Engineering if it needs service
- Maintains par levels of selected supplies
- Read all memos
- Maintain positive and professional attitude towards guests and coworkers
- Must be able to operate Rio in proficient manner
- Maintain a positive and professional attitude towards guests and co-workers
- Report to Café Manager or Supervisor before ending work shift
- Report any guest dissatisfaction, mishandled reservations and opportunities to management in a timely manner
- Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times
- Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction
- Take orders for in-room dining in a complete and timely fashion as necessary
- Know resort layout, amenities, hours of operations, special attractions and occasions
- Work efficiently and as a team
- Other duties as assigned
Supervision Exercised: None
Supervision Received: Café Supervisor, Café Manager
Minimum Requirements:
High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Must maintain current food handlers certification. Prior host/hostess experience desired. English skills necessary to communicate with guests. Computer skills helpful. Superior phone skills, and have a service orientated, pleasant phone personality
Physical Requirements:
Lifting & carrying up to 45 lbs.
50% Walking
10% Bending & lifting
40% Standing
Hearing and manual dexterity
Distance vision 1-3 feet
Use of cleaning solutions
