Room Attendant

Job Description

Job Description

About the Role :

At the Tides Inn, we are dedicated to providing an unparalleled luxury experience for our guests. As a Room Attendant, you will be an integral part of our esteemed hospitality team, ensuring that each guest enjoys a pristine and welcoming environment. Your role is essential in upholding our Forbes-level service standards, ensuring that every guest room and public area reflects the highest levels of cleanliness, sophistication, and comfort. Your attention to detail, commitment to excellence, and ability to anticipate guest needs will contribute to creating a memorable and indulgent stay for all who visit The Tides Inn.

Key Responsibilities :

Prepare guest rooms with impeccable attention to detail, ensuring they meet our Forbes Five-Star standards of cleanliness, organization, and presentation.

Perform deep cleaning and daily upkeep, including bed-making, dusting, vacuuming, and replenishing high-end amenities.

Inspect guest rooms and suites for maintenance or repair needs, promptly reporting any issues to the appropriate department.

Respond promptly and professionally to guest requests, ensuring personalized and discreet service.

Maintain the cleanliness and elegance of public areas, including lobbies, hallways, and restrooms, to create a seamless luxury experience.

Adhere to strict safety and security protocols to ensure a safe and serene environment for guests and colleagues.

Collaborate with team members and other departments to uphold the highest service standards and exceed guest expectations.

Minimum Qualifications :

High school diploma or equivalent.

Prior at least 3 months experience as a room attendant or a similar role in a luxury hotel preferred.

Preferred Qualifications :

Experience executing Forbes standards within a hospitality environment.

Knowledge of luxury cleaning techniques and premium products.

Strong understanding of guest service etiquette in a high-end resort setting.

Required Skills :

Attention to Detail : Ability to maintain the highest standards of cleanliness and presentation in guest rooms and public areas.

Time Management : Efficiently prioritize tasks to meet tight service deadlines while maintaining quality.

Communication : Strong interpersonal skills to interact with guests and team members professionally and discreetly.

Physical Stamina : Capability to perform physical tasks such as standing, walking, and lifting throughout the shift.

Guest-Centric Approach : Ability to anticipate and fulfill guest needs with warmth and professionalism.

At The Tides Inn, we take pride in offering a refined and unforgettable experience for our guests. If you have a passion for excellence, a keen eye for detail, and a dedication to luxury service, we invite you to become part of our exceptional team.