What are the responsibilities and job description for the Residential Community Manager position at Enclave Property Management, LLC?

Job Description

About Us

Inspired by Spaces, Empowered by People." At Enclave, we don't just build structures; we cultivate environments where our partners, team members, and communities flourish. Our very name reflects our essence - creating distinct spaces that inspires growth and success. As a unified real estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial developments across the Midwest and Mountain West.

Our Growth Story : Since our founding in 2011, we've expanded to over 250 team members, completing more than 150 projects and managing assets exceeding $1.75 billion. Our rapid growth is a testament to the innovative and collaborative spirit that drives everything we do. For six consecutive years, Enclave has been recognized as one of the 50 Best Places to Work. This accolade reflects our commitment to fostering an environment where everyone feels valued, supported, and inspired to excel.

About the Role Residential Community Manager

The Residential Community Manager is responsible for the overall operation of a residential community. This includes managing property operations, maintaining resident relations, ensuring compliance with policies, and overseeing financial aspects such as budgeting and rent collection. The manager must foster a positive living environment, handle resident inquiries and complaints, and ensure the property is well-maintained, safe, and compliant with all regulations.

Position Logistics

Primary Work Location : Whisper Ridge Commons Apartments
Work Environment : On-Site
Work Schedule : Monday - Friday | 8 am - 6 pm
Work Type : Full Time (40 hours / week)

Who We're Looking For

Are you a natural leader with a passion for delivering exceptional service and driving success? Enclave Property Management is seeking an experienced Community Manager to guide and inspire our on-site property teams to achieve outstanding results. This is your chance to take the reins of a vibrant community and make a lasting impact! As a Community Manager , you will :

Lead and Inspire : Mentor and guide a talented team of Assistant Community Managers, Leasing Consultants, and Resident Ambassadors to achieve personal and team goals.

Drive Operational Excellence : Oversee all on-site operations, from optimizing sales processes to building strong resident and vendor relationships, while ensuring that the property’s curb appeal and reputation shine.

Boost Property Performance : Develop and execute strategies to improve property financials through savvy invoice and contract negotiations, competitive rent and incentive programs, and market analysis.

Own the Collection Process : Manage the delinquency and collection process with care, compassion, and professionalism, ensuring residents are supported through payment plans and communications.

Set the Standard for Service : Lead by example in providing outstanding customer service to residents and your internal team, creating a welcoming and positive environment for all.

We're Seeking Individuals Who Are :

Customer-focused and thrive in people-centric environments

Have a solid understanding of financial statements and the ability to drive property performance.

A strong, independent leader with a passion for coaching and developing teams.

Proactive problem-solvers with an analytical mindset

Confident communicators with excellent verbal and written skills

Highly organized and detail-oriented, with a knack for planning and multitasking

Tech-savvy and proficient in Microsoft Outlook, Word, Excel, and property management software like AppFolio

Qualifications

A High School Diploma (or equivalent) is required.

A minimum of 3 years of sales experience, with a track record of success.

Residential property management experience is a plus, but not required.

Proficiency with Microsoft Office Suite; familiarity with Appfolio is a bonus.

Valid driver's license and reliable transportation

Culture & Total Rewards Approach Why Join Enclave?

When you become part of Enclave, you join a team of trailblazers in the real estate, construction, and property management industry. Our collaborative and fun-loving culture encourages you to thrive both professionally and personally. Our Core Values define what we say and do.

Care For Each Other : We value people for who they are and take pride in our relationships with team members, clients, and partners

Do The Honorable Thing : We are committed to upholding the highest standards in our words and actions.

Be Empowered : We encourage true autonomy, which results in team members who are remarkably inspired and high-performing.

Promote Innovation : We constantly reach further and don't accept the status quo to bring the best service and product to the marketplace.

Total Rewards Approach

Our salary ranges are established based on a combination of market data, internal equity, and the unique characteristics of our organization such as our size, revenue, and industry. Within the range, individual pay is determined by multiple factors including job-related skills, experience, and relevant education or training.

We offer comprehensive health, dental, and vision insurance plans, a 401k retirement plan with company match, and company-paid life and disability insurance. Here's what else you can look forward to :

Work-Life Balance : Enjoy Paid Time Off (PTO), paid holidays, and dedicated volunteer time, ensuring you have the time to recharge and give back to the community.

Professional Growth : Be part of a company that values your development, offering a culture that supports learning, innovation, and career progression.

Additional Perks : Take advantage of our Health Savings Account (HSA), Flexible Spending Account (FSA), supplemental voluntary benefits, paid maternity / paternity leave, and more! Enclave supports your overall well-being and financial security.

Join Enclave and be part of a dynamic team that's shaping the future of real estate, construction, and property management. With us, you'll find more than just a job - you'll find a place where your contributions matter, your growth is supported, and your potential is limitless. Together, we'll create spaces that inspire and empower.

Enclave provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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